Road Side Assistance (towing)

tsjoshua wrote:
I was camping this past weekend (3/23 - 3/25) at a small campground in Pink Hill NC. We had rain late Saturday night, prior to our pulling out on Sunday morning. IMMEDIATELY, upon leaving our site (approx 50 ft.), our 37 foot motorhome got stuck in the soft soil. After trying what I could for 2 hours (digging, boards, gravel, rocking) I finally threw in the towel and decided to call for a tow. To my dismay, this was something that Good Sam would not support. Reason given was since I was not in my campsite, it was considered to be OFF ROAD, and towing was not covered in this situation. Sitting on a recognized county road, with each site in the campground being recognized in the 911 system for emergency service, but I cannot get a tow truck out to help me get out of the mud. After numerous times of being told no by the Service Rep, the best I could get out of the operator was a few possible contacts that I could call myself to arrange needed service. I had no idea that getting service within a campground would be denied due to it being classied as being OFF ROAD. With each towing representative being called, the first question was how they were going to be paid, looking for cash and not supporting credit card payments. Tows started from $300 to $500 with the possibility of going up from there. This was a weekend out, and I don't carry that type of cash as I have a Emergency Road Service to assist with handling this. So if I can't get service when I really need it, why do I need the service plan.

Tsjoshua,
I am sorry to hear about the recent experience with Good Sam Roadside Assistance. I have reviewed your call from this Sunday and do agree that we failed to provide you with service when you needed us. I have since had the dispatch rep pulled from the phone and retrained on process and procedure for this type of service request.
I have sent you a personal email so that you can provided me a copy of the receipt so that I can reimburse you for any of the eligible benefit limitations.
I want to thank you for bringing this information to my attention. This is why, this forum is here and without this knowledge we would not know the areas within our program that need improvement.
Thank you once again,
Rashad Hunter
Operations Manager,
Good Sam Roadside Assistance