Road side assistance

AmericalVette wrote:
During my 27 years "on-the-job" with 14 of it working the traffic unit I dealt with many motorist who had AAA, new car roadside breakdown, or auto insurance wherein these types of issues were covered, I found that many times the businesses who were lined up to respond just did not have any personnel available to do so. It was frustrating at times but I did not blame the service although it was a huge inconvenience to the family on the side of the road. For example, in times of inclement weather or on major holidays when there were many people on the road, we would get backed up on accidents and had to prioritize based on the severity of the accident or danger to other drivers. Sometimes, there is just nobody able to respond in a timely manner. I truly understand the frustration of the OP, but I also understand that resources are stretched pretty thin at times.

This is a good point and one not often heard. It is important to remember that "You" or "I" am not the only drivers with problems on the road at any given time. Nor can we know what is actually happening out there within the companies that actually do the towing and service.

However it then becomes essential for as much information as possible to be passed on to the RSA customer. Not just "nobody can come". Where GSA fails all too often it seems on these issues is with the communication skills of the operators or they are hampered by overly secretive policies of what you can share with the customer.

It is also incumbent upon GSA at that time to tell the customer to arrange a tow and send them the bill.

You need to communicate and inform. And this seems more and more their failing at GSE.

During my 27 years "on-the-job" with 14 of it working the traffic unit I dealt with many motorist who had AAA, new car roadside breakdown, or auto insurance wherein these types of issues were covered, I found that many times the businesses who were lined up to respond just did not have any personnel available to do so. It was frustrating at times but I did not blame the service although it was a huge inconvenience to the family on the side of the road. For example, in times of inclement weather or on major holidays when there were many people on the road, we would get backed up on accidents and had to prioritize based on the severity of the accident or danger to other drivers. Sometimes, there is just nobody able to respond in a timely manner. I truly understand the frustration of the OP, but I also understand that resources are stretched pretty thin at times.

99% of the time your service will depend on the customer service person you get on the phone.THEY make or break the call. bad PR people are killing GS.

Thats weird....I have used GSRS twice since September. Once for my RV and once for my family car. Both times they were there within the hour. Fast and courteous and even called back after the repair was made. We love ours.

THIS ABSOLUTELY UN BELIVEABLE.!!! THEY CAN HAVE NO EXCUSE AT ALL!!!!
was in Cocoa store other day Sat they asked me abt rejoining RS i said u need to read this forum before u ask that?

K Charles wrote:
I have had coach net for years and never used them. Today the wife was at the store a out 10 miles from home and the Excursion wouldn't start. I went there and gave her a jump and found the starter was bad.
I called coach net and the recording said they were busy and I should hold on the line. After a few min. I hung up and called a wrecker. Then I called coach net back and waited. They took about 5 min to come on the line. I said wanted the Excursion taken to my house and I had called a wrecker and gave them the company name.
When the wrecker arrived he said coach net had called him and everything was set.
The excursion is in my garage

That's good service . . . Lesson for Good Sam

I have had coach net for years and never used them. Today the wife was at the store a out 10 miles from home and the Excursion wouldn't start. I went there and gave her a jump and found the starter was bad.
I called coach net and the recording said they were busy and I should hold on the line. After a few min. I hung up and called a wrecker. Then I called coach net back and waited. They took about 5 min to come on the line. I said wanted the Excursion taken to my house and I had called a wrecker and gave them the company name.
When the wrecker arrived he said coach net had called him and everything was set.
The excursion is in my garage

djgarcia wrote:

Ranger Smith wrote:
Amazing . . . What are you paying for. Getting tired of people taking my money and not doing what THEY agreed to do. I'de of had them send someone tomorrow even if you are not there.

Assuming every one did their part correctly, I would have just called any local tow Service, paid for it out of pocket and then sent the bill to Good sam Road Assistance.

And hold my breath until they decided to pay me....no thanks...that is why I switched from GS to another RV Tow Company!

Ranger Smith wrote:
Amazing . . . What are you paying for. Getting tired of people taking my money and not doing what THEY agreed to do. I'de of had them send someone tomorrow even if you are not there.

Assuming every one did their part correctly, I would have just called any local tow Service, paid for it out of pocket and then sent the bill to Good sam Road Assistance.

And yet the Camping World store can not understand why you tell them no thank you, when they try to sell you the Good Sam Roadside Assistance.