Road Side Assistance (towing)
I was camping this past weekend (3/23 - 3/25) at a small campground in Pink Hill NC. We had rain late Saturday night, prior to our pulling out on Sunday morning. IMMEDIATELY, upon leaving our site (...
Forum Discussion
tsjoshua wrote:
I guess what I expected was essentially, "Hi Life Member, sorry you are experiencing this problem, we don't / do cover this event, you are responsible for whatever we don't cover. Then dispatch a Tow / Recovery vehicle and let me settle up with GS."
Exactly, I think GS is leaving money on the table by not having some flexibility in these situations. There's this mentality of not offering service beyond what's included in the annual membership so they don't have to collect extra fees. What they don't get is that it's NOT the cost, it's the SERVICE...I don't want to make 20 phone calls from Google maps and have to worry about getting cash to pay the guy.
The ideal conversation would be "I am sorry mud towing is not covered in the plan. Would you like me to see if I can find someone to assist at an extra cost?" Assume you say YES, they call back with "Sir, I was able to find someone to assist you, the cost will be $200 beyond what the plan will cover. If I have permission to bill your credit card, I will dispatch the truck." At this point do you care if GS pays the provider $150 and keeps $50? NO! You didn't have to deal with the hassle.
I hope Mr Hunter will put this in the suggestion box, he should get a raise and a promotion if he can make this a reality.
