Road Side Assistance (towing)

GSRA_Management wrote:

Tsjoshua,
I am sorry to hear about the recent experience with Good Sam Roadside Assistance. I have reviewed your call from this Sunday and do agree that we failed to provide you with service when you needed us. I have since had the dispatch rep pulled from the phone and retrained on process and procedure for this type of service request.
I have sent you a personal email so that you can provided me a copy of the receipt so that I can reimburse you for any of the eligible benefit limitations.
I want to thank you for bringing this information to my attention. This is why, this forum is here and without this knowledge we would not know the areas within our program that need improvement.
Thank you once again,
Rashad Hunter
Operations Manager,
Good Sam Roadside Assistance