roadside assistance ???
We experienced a problem with our motorhome on the side of I-29 on Sunday afternoon, June 27th. I called the road service and gave information and they said they would call back in 20 minutes. After ...
Forum Discussion
Here we go again. It is clear that at the bottom of all of these problems is seemingly the same issue.
GSRSA will not share with its customers the details of how these contracts work (not including proprietary information of course)leaving us in the dark and often by the side of the road.
Many jump to the conclusion that it is price. That the tow company refuses based on the price GSE will pay. Yet this runs counter to every type of contract I am familiar with. The rates for differing levels of service are surely part of the contract that is agreed upon by the tow companies when they agree to participate in the GSRSA program. So what is truly the problem? Is it a lack of participating companies? Is it bad C2C relations? Is it slow payment causing the tow companies to say "we dont have the equipment available right now" even if they do?
Most of these problems share a common thread: Bad communications with GSRSA. Being told there is no one to tow you. Call for yourself.
Undoubtedly there are thousands of successful tows done every year by GSRSA. But those are not what concern me. It is this litany of the same type of problem over and over again. The company remains silent on the details and how they are addressing these problems leaving those of us sitting on the fence wondering.
Good luck with your problem and please come back and open a new thread and let us all know what happened.
GSRSA will not share with its customers the details of how these contracts work (not including proprietary information of course)leaving us in the dark and often by the side of the road.
Many jump to the conclusion that it is price. That the tow company refuses based on the price GSE will pay. Yet this runs counter to every type of contract I am familiar with. The rates for differing levels of service are surely part of the contract that is agreed upon by the tow companies when they agree to participate in the GSRSA program. So what is truly the problem? Is it a lack of participating companies? Is it bad C2C relations? Is it slow payment causing the tow companies to say "we dont have the equipment available right now" even if they do?
Most of these problems share a common thread: Bad communications with GSRSA. Being told there is no one to tow you. Call for yourself.
Undoubtedly there are thousands of successful tows done every year by GSRSA. But those are not what concern me. It is this litany of the same type of problem over and over again. The company remains silent on the details and how they are addressing these problems leaving those of us sitting on the fence wondering.
Good luck with your problem and please come back and open a new thread and let us all know what happened.
