Forum Discussion
rockhillmanor
Mar 30, 2015Explorer II
ALL the ERS services including your insurance company tow service are ALL the same, some calls go as smooth as silk others may not.
These ERS companies have no control WHEN the towing company can get to you.
It still amazes me that when an RV breaks down they want a tow truck INSTANTLY.
Trust me being an RV'er doesn't make me or anyone else the only one broke down on the road that day and needing that same tow service.
You will get service in the order the tow company got the call and who they can get to first. GS, Coachnet, AAA, State Farm have NO control over that. The don't own their tow companies they contract them out for full USA coverage.
In the op's instance it doesn't even sound like it was an emergency but a 'planned' maintenance tow.
""...On 3/28 I contacted road side service to set up a tow between 8 and 9 on 3/30..."
Not even sure if that is covered under "E"RS. But if there were 'emergency' calls made to the tow service for the same time the emergency will take precedence over a planned tow.
These ERS companies have no control WHEN the towing company can get to you.
It still amazes me that when an RV breaks down they want a tow truck INSTANTLY.
Trust me being an RV'er doesn't make me or anyone else the only one broke down on the road that day and needing that same tow service.
You will get service in the order the tow company got the call and who they can get to first. GS, Coachnet, AAA, State Farm have NO control over that. The don't own their tow companies they contract them out for full USA coverage.
In the op's instance it doesn't even sound like it was an emergency but a 'planned' maintenance tow.
""...On 3/28 I contacted road side service to set up a tow between 8 and 9 on 3/30..."
Not even sure if that is covered under "E"RS. But if there were 'emergency' calls made to the tow service for the same time the emergency will take precedence over a planned tow.
About Customer Support
Our Customer Service team is available to assist you any time between 6am-10pm MST. Ask a question about your account, recent order, and more.2,684 PostsLatest Activity: Dec 06, 2025