kerrlakeRoo wrote:
Can you imagine what a dream this would be for the insurance industry in general?
Sell someone a life insurance policy, collect premiums for 25 years, and when you are called that an insured has died, you just cancel the policy and refund this years premium.
Or an auto policy where you can cancel at the exact second an accident occurs. Its an insurers dream, and GS is living it.
That seems to be the business model.
It was cheaper to give the customer a free years coverage rather than cover and actual incident.
Even if they made everything right, they still fail because the customer had to go through the hassle and stress of calling them out.