I have only had to use my roadside assistance one time. My wife was driving home in her car during a pretty bad snow storm and slid off of the road close to home. We called good Sam and were told that due to the volume of calls, it could be a while to get a truck sent out. We got a call about 5 minutes later and were told that a truck was on the way from 30 miles away. She was put at the top of the list because she was off of the road, not just stuck in a parking lot. I was impressed by GS because a friend that had AAA had to wait 3 hours for the same service.