Roadside Assistance Probelm
Update: To those who thought I went away, here's a bit of GSRA information update for the record: Run Away. Run Far Away. Good Sam Roadside Assistance provides excellent service...when THEY deci...
Forum Discussion
Good Sam Care Team wrote:
To All,
Regarding the original post, Good Sam Roadside Assistance on rare occasions, due to extraordinary weather conditions, may experience, in our dispatch operations, service demands for roadside assistance that may temporarily exceed capacity.
Good Sam Roadside Assistance never has ceased service because of temporary regional spike in member service demand, due to weather. Resources may be stretched and estimated times of arrival may be adversely affected, but the Good Sam Roadside Assistance operating philosophy is to continue to apply every and all available resources to address our members’ needs
Thank you,
Mark
Marcus' Rapid Response Team
goodsamcs@goodsamfamily.com
Interesting response Mark. I'd suggest you listen to the MANY recorded messages in your office from my incident and the follow up responses. And let's assume your statement of "on rare occasions" is correct. I find it VERY interesting that your own people could commit to a Monday service appointment. I see, since the cost of sending out service providers is more costly on the weekend, it's easy to call a "phase condition" and save a few bucks....regardless of your customers needs. Please also explain why your people, if they're not sending out service providers, why they can't return promised calls, day after day after day????
