Roadside Assistance problem

Coachnet and goodsam use the same service providers. But it seems coachnets call center asks more questions in regards to the service needed so they can inform the service provider.

joelc wrote:
Your first mistake was choosing Good Sam for your road side assistance. Your second was breaking down. I have had Good Sam in the past and never looked back after I changed to Coach-Net.

Help enlighten all of us GS RVers! Tell us how their Road Side plan is better than GS.

Your first mistake was choosing Good Sam for your road side assistance. Your second was breaking down. I have had Good Sam in the past and never looked back after I changed to Coach-Net.

DownTheAvenue wrote:

MarkTwain wrote:

GSRoadsideAssistance wrote:
Hello Four Winds Guy,

I'm sorry to hear about your poor service. That is not what you should expect. Please send a private message with your member number and phone number so that I can follow-up with you directly.

Thanks,

David
Good Sam

Hello David,
Glad to hear You and and GS directly respond to GS members with Road side assistance issues. As a GS member for 30 years I am overall pleased with GS Road Side Assistance. BUT, I have had about 7 incidents that were communication issues with GS personal when calling good Sam for Road Side assistance. The good Sam staff personal answering the call 1. was rude and not pleasant to deal with 2. Gave me false information as to what specific services GS would provide 3. Did not understand the nature of my problem and did not resolve my problem. i.e. rear spring broke on trailer with 2 axles, tires came together and trailer could not be move, GS personal told be to use a rope to tie up the broken axle and drive to a service center for repairs or just to a RV shop and buy a new spring and install it on a Sunday. i.e. driving up I-5 in northern calif. my clutch quit working and I just pulled my 5th wheel and truck into a calif. Rest stop. Called GS RSA was told "GS told me they would NOT tow BOTH my 5TH WHEEL AND TRUCK, because they were not on I-5 and I would have to pay my own tow cost!!! " that is just the policy of GS RSA" I asked to speak to speak to her supervisor and was told he was not available but would call me back. I never got a call back. I paid the tow cost $854.. I called GS customer service the next day and was told me the GS lady was totally wrong and to fill out a complaint GS form for a total refund. I got the refund in 5 days. these are samples of my past issues.
BOTTOM LINE!!! Good Sam needs to re evauate and develop an all new training programs for all their
employees and constantly monitor and evaluate employee performance.

Great examples of Good Sam failings. The bottom line is Camping World, Good Sam, and now Gander Mountain is all about revenue generation with no regard on how it impacts the customer. Cheap, ill trained employees at the call center resulted in your experiences, but Good Sam would rather you have a bad experience than pay and train qualified employees at the call center.

Who is Gander Mountain? What is the best approach,stragety plan of action that wil address these issue with Good Sam? Start a campain, plan to inform all RVers for the need for all RVers to cancel all their policies!!! What is it going to take to get Good Sam to correct and resolve all these issues??

MarkTwain wrote:

GSRoadsideAssistance wrote:
Hello Four Winds Guy,

I'm sorry to hear about your poor service. That is not what you should expect. Please send a private message with your member number and phone number so that I can follow-up with you directly.

Thanks,

David
Good Sam

Hello David,
Glad to hear You and and GS directly respond to GS members with Road side assistance issues. As a GS member for 30 years I am overall pleased with GS Road Side Assistance. BUT, I have had about 7 incidents that were communication issues with GS personal when calling good Sam for Road Side assistance. The good Sam staff personal answering the call 1. was rude and not pleasant to deal with 2. Gave me false information as to what specific services GS would provide 3. Did not understand the nature of my problem and did not resolve my problem. i.e. rear spring broke on trailer with 2 axles, tires came together and trailer could not be move, GS personal told be to use a rope to tie up the broken axle and drive to a service center for repairs or just to a RV shop and buy a new spring and install it on a Sunday. i.e. driving up I-5 in northern calif. my clutch quit working and I just pulled my 5th wheel and truck into a calif. Rest stop. Called GS RSA was told "GS told me they would NOT tow BOTH my 5TH WHEEL AND TRUCK, because they were not on I-5 and I would have to pay my own tow cost!!! " that is just the policy of GS RSA" I asked to speak to speak to her supervisor and was told he was not available but would call me back. I never got a call back. I paid the tow cost $854.. I called GS customer service the next day and was told me the GS lady was totally wrong and to fill out a complaint GS form for a total refund. I got the refund in 5 days. these are samples of my past issues.
BOTTOM LINE!!! Good Sam needs to re evauate and develop an all new training programs for all their
employees and constantly monitor and evaluate employee performanced.

Great examples of Good Sam failings. The bottom line is Camping World, Good Sam, and now Gander Mountain is all about revenue generation with no regard on how it impacts the customer. Cheap, ill trained employees at the call center resulted in your experiences, but Good Sam would rather you have a bad experience than pay and train qualified employees at the call center.

GSRoadsideAssistance wrote:
Hello Four Winds Guy,

I'm sorry to hear about your poor service. That is not what you should expect. Please send a private message with your member number and phone number so that I can follow-up with you directly.

Thanks,

David
Good Sam

Hello David,
Glad to hear You and and GS directly respond to GS members with Road side assistance issues. As a GS member for 30 years I am overall pleased with GS Road Side Assistance. BUT, I have had about 7 incidents that were communication issues with GS personal when calling good Sam for Road Side assistance. The good Sam staff personal answering the call 1. was rude and not pleasant to deal with 2. Gave me false information as to what specific services GS would provide 3. Did not understand the nature of my problem and did not resolve my problem. i.e. rear spring broke on trailer with 2 axles, tires came together and trailer could not be move, GS personal told be to use a rope to tie up the broken axle and drive to a service center for repairs or just to a RV shop and buy a new spring and install it on a Sunday. i.e. driving up I-5 in northern calif. my clutch quit working and I just pulled my 5th wheel and truck into a calif. Rest stop. Called GS RSA was told "GS told me they would NOT tow BOTH my 5TH WHEEL AND TRUCK, because they were not on I-5 and I would have to pay my own tow cost!!! " that is just the policy of GS RSA" I asked to speak to speak to her supervisor and was told he was not available but would call me back. I never got a call back. I paid the tow cost $854.. I called GS customer service the next day and was told me the GS lady was totally wrong and to fill out a complaint GS form for a total refund. I got the refund in 5 days. these are samples of my past issues.
BOTTOM LINE!!! Good Sam needs to re evauate and develop an all new training programs for all their
employees and constantly monitor and evaluate employee performanced.

Thanks for this info about Good Sam...since they have been asking me to renew my membership...problem is I don't have a membership to renew.

The good news is, since you signed up for GSRA this month, you will soon start getting renewal notices.

Four Winds Guy wrote:
Is this what we can expect if we have future events, or is there a process to get better service?

You got better than average service from Good Sam. Most people wait much longer or are told there are no providers available. Do a search on here and you will see for yourself.

no ,some of the folks broke down on the side of the road wait much longer much much longer. next time before you buy a plan ask around . me I like coach net ,never bought GS because reading the post on there web site.scared me.