Roadside Assistance Urgent Statement
Dear Marcus, We are really upset with Good Sam.. We received our mail today and in it was a "Urgent" notice about our renewal of the "Roadside Assistance Platinum Program" stating that our renewal...
Forum Discussion
Another example of the contempt Good Sam has for its customers!
My prediction: Someone from Marcus's "Rapid Response Team" will chime in asking for a PM with personal contact information.
Look at the big picture. This stuff happens all the time with Good Sam- Sending invoices for services not yet subscribed to, poor service shopping at retail stores, deceptive sales practices, repair services that damage people's RV's, repairs taking many months to complete, and even service personnel avoiding customers.
When there is a problem it takes the CEO (Marcus) to solve them. No one else in the organization apparently is empowered to solve ongoing, seemingly routine, problems.
Having said all of that, it is apparently business as usual for Good Sam to abuse its customers.
My prediction: Someone from Marcus's "Rapid Response Team" will chime in asking for a PM with personal contact information.
Look at the big picture. This stuff happens all the time with Good Sam- Sending invoices for services not yet subscribed to, poor service shopping at retail stores, deceptive sales practices, repair services that damage people's RV's, repairs taking many months to complete, and even service personnel avoiding customers.
When there is a problem it takes the CEO (Marcus) to solve them. No one else in the organization apparently is empowered to solve ongoing, seemingly routine, problems.
Having said all of that, it is apparently business as usual for Good Sam to abuse its customers.
