Timster,
Thank you again for your time and posting. Please note if you would have needed service in the past we still would have provided the service needed without question. Due to the information we have on file and your membership history you would have been taken care of correctly if again service was needed. This was a system error on your plan type which has now been corrected. Please let us know if you have any further questions or concerns. We would be happy to help.
Thank you,
Mark