ROADSIDE ASSISTANCE
We have a lot of trouble with ROADSIDE ASSISTANCE showing up and taking our disabled vehicle to a place where it can be repaired. They take you to a facility if it can help you or not. If my transmiss...
Forum Discussion
I just had a bad experience with Good Sam over the weekend. We are new RVers...this is the story of what happened this weekend...
"We have been busily sorting and packing all of our stuff, sold almost all of our furniture and giving away the things we can't sell. So my husband went to pick the motor home up from storage yesterday, and it wouldn't start. He called me to come out so that he could try jump starting the battery. No luck. We called the Good Sam roadside assistance number and they had someone else with a bigger charge box come out to jump it...still no luck. This first dispatch for a jump start was a mistake on GS's part as they had told me they would send a roadside mechanic. We called Good Sam back, and they then dispatched a mobile roadside mechanic. He looked at all kinds of possibilities, checking fuses, etc. but still no luck. My husband then called Good Sam back to see about towing the MH to a mechanic, but since they had already made two attempts to help, that was all they would cover.
I called Good Sam myself later in the day and appealed to them and they said that, in fact, they would cover towing to a mechanic since the roadside mechanic couldn't get the MH started."
So the next day... "after calling Good Sam yesterday afternoon and pleading our case, they agreed to provide and cover the towing service. Their representative had put me on hold and asked a supervisor, then came back and said that because the roadside mechanic could not get the MH started, they would cover the towing for us. My husband was not here when I was asked where I wanted the MH to be towed to, so I asked if I could call them back with that information. He told me to call back this morning and they would then do the dispatch for towing when I knew where we wanted it to go. All good so far...right? I did ask him if he was putting everything in the notes they document on the computer and wanted to make sure there would be no problem when I called back this morning and he assured me I wouldn't have to start all over when I called and reached someone new. Well...he lied!! Maybe not intentionally...but I have just gotten off the phone after spending more than 3 hours being shuffled back and forth to different people as I tried to explain and appeal my case. They just kept telling me that at this point I would have to pay for may own towing and then would say, "And how would you like to pay? It will be $295 for the first 10 miles and then $6.00/mile after that. We take all major credit cards." I asked to speak to a supervisor numerous times and was told they were busy. I asked if they could listen to the recorded message of my conversation with the young man yesterday who said he gotten approval to have the towing covered. They said they were too busy. At times, they became a bit rude to me. It was almost like they were saying I was lying about what I had been told yesterday. FINALLY, my persistence paid off and they got a supervisor on the phone, who was much more interested in hearing what I had to say. She was also trying to explain to me why they couldn't cover the towing. I asked her if she would just listen to the recorded phone conversation I had last night with their representative who made the promises to me to cover the towing. She said she would listen to it and call me back. And guess what....she said that after hearing what was said on the recording, they would honor what I was told and that they will now cover the towing. But honestly, no one should have to go through what I just went through. I had to really persist to get to this point and it has worn me down. Rest assured, I will look for coverage elsewhere from now on and I can, with out hesitation, say that I will never recommend Good Sam for Roadside Assistance Coverage from now on! Did someone say Coach Net was good...lol? :) "
"We have been busily sorting and packing all of our stuff, sold almost all of our furniture and giving away the things we can't sell. So my husband went to pick the motor home up from storage yesterday, and it wouldn't start. He called me to come out so that he could try jump starting the battery. No luck. We called the Good Sam roadside assistance number and they had someone else with a bigger charge box come out to jump it...still no luck. This first dispatch for a jump start was a mistake on GS's part as they had told me they would send a roadside mechanic. We called Good Sam back, and they then dispatched a mobile roadside mechanic. He looked at all kinds of possibilities, checking fuses, etc. but still no luck. My husband then called Good Sam back to see about towing the MH to a mechanic, but since they had already made two attempts to help, that was all they would cover.
I called Good Sam myself later in the day and appealed to them and they said that, in fact, they would cover towing to a mechanic since the roadside mechanic couldn't get the MH started."
So the next day... "after calling Good Sam yesterday afternoon and pleading our case, they agreed to provide and cover the towing service. Their representative had put me on hold and asked a supervisor, then came back and said that because the roadside mechanic could not get the MH started, they would cover the towing for us. My husband was not here when I was asked where I wanted the MH to be towed to, so I asked if I could call them back with that information. He told me to call back this morning and they would then do the dispatch for towing when I knew where we wanted it to go. All good so far...right? I did ask him if he was putting everything in the notes they document on the computer and wanted to make sure there would be no problem when I called back this morning and he assured me I wouldn't have to start all over when I called and reached someone new. Well...he lied!! Maybe not intentionally...but I have just gotten off the phone after spending more than 3 hours being shuffled back and forth to different people as I tried to explain and appeal my case. They just kept telling me that at this point I would have to pay for may own towing and then would say, "And how would you like to pay? It will be $295 for the first 10 miles and then $6.00/mile after that. We take all major credit cards." I asked to speak to a supervisor numerous times and was told they were busy. I asked if they could listen to the recorded message of my conversation with the young man yesterday who said he gotten approval to have the towing covered. They said they were too busy. At times, they became a bit rude to me. It was almost like they were saying I was lying about what I had been told yesterday. FINALLY, my persistence paid off and they got a supervisor on the phone, who was much more interested in hearing what I had to say. She was also trying to explain to me why they couldn't cover the towing. I asked her if she would just listen to the recorded phone conversation I had last night with their representative who made the promises to me to cover the towing. She said she would listen to it and call me back. And guess what....she said that after hearing what was said on the recording, they would honor what I was told and that they will now cover the towing. But honestly, no one should have to go through what I just went through. I had to really persist to get to this point and it has worn me down. Rest assured, I will look for coverage elsewhere from now on and I can, with out hesitation, say that I will never recommend Good Sam for Roadside Assistance Coverage from now on! Did someone say Coach Net was good...lol? :) "
