RV Plus Card website screwed up and a joke
We have been promoting the RV Plus Card on our website. According to the RV Plus Card website, you get a $5 credit on your bill for everyone that joins up. We know of at least one person who did sign up for it and we never received the credit. I used the "Contact Us" feature on the RV Plus Card website and submitted an email concerning not getting the credit. I waited about a week and after no reply, submitted another message. Again, after no reply, I sent a message asking if the messaging program was working. After a couple days, I get a message saying yes that the messaging system is working. I respond back with the same question about the credit and have not gotten a response. It's been at least as week or two.
Last night, I go online to pay our bill. Since we are in the process of changing banks, I went to make a payment out of our new account as that is where most of our money is now. Old account was very low on funds and we were about to close it. I chose the "New" button to enter our new banking account info. I put in the routing number and then the account number twice. I then submitted. Surprise to my dismay today when I get an email from our old bank account that the draft was submitted for them leaving our account in a negative. I had to make some moves around today and hopefully have avoided any overdraft charges. I called the RV Plus Card phone number and spoke a very nice gentleman. I explained to him about the issue and about the not receiving emails concerning the credit. He put me on hold. After I was on hold for a good while, I hung up as I figured it wasn't doing any good. About 5 minutes later, he called me back and said that he spoke to his superiors and they said that even if you put in the new information, it's not going to take it and it will revert to the old bank account on file. That's deceiving and can really cause some financial issues for others. It should not even be there, available and show that it accepted it, if it's not going to work. It's short of fraud. As far as the credit, the gentleman said he was going to give it to me himself. So now, it makes me wonder if the credit referral thing is not fraudulent as well!
Last night, I go online to pay our bill. Since we are in the process of changing banks, I went to make a payment out of our new account as that is where most of our money is now. Old account was very low on funds and we were about to close it. I chose the "New" button to enter our new banking account info. I put in the routing number and then the account number twice. I then submitted. Surprise to my dismay today when I get an email from our old bank account that the draft was submitted for them leaving our account in a negative. I had to make some moves around today and hopefully have avoided any overdraft charges. I called the RV Plus Card phone number and spoke a very nice gentleman. I explained to him about the issue and about the not receiving emails concerning the credit. He put me on hold. After I was on hold for a good while, I hung up as I figured it wasn't doing any good. About 5 minutes later, he called me back and said that he spoke to his superiors and they said that even if you put in the new information, it's not going to take it and it will revert to the old bank account on file. That's deceiving and can really cause some financial issues for others. It should not even be there, available and show that it accepted it, if it's not going to work. It's short of fraud. As far as the credit, the gentleman said he was going to give it to me himself. So now, it makes me wonder if the credit referral thing is not fraudulent as well!
