Saved Trips

Hello jdb7566,

Thank you for providing us an update. We will look into the ongoing issues.

Thank you,
Ella
Good Sam Care Team

Good Sam Care Team wrote:
jdb7566,

Thank you again for your time and post. I tried giving you a call but was unable to reach you. We will trying calling you back tomorrow morning to help with your trip planner problems.

Thank you,

Mark

FYI, the Rand-McNally Tripmaker works just fine on my computer. The main difference, no campground inquiries and Flying J locations. This seems to be the same format Good Sam uses.

jdb7566,

Thank you again for your time and post. I tried giving you a call but was unable to reach you. We will trying calling you back tomorrow morning to help with your trip planner problems.

Thank you,

Mark

Good Sam Care Team wrote:
jdb7566,

I apologize for the difficulty you are having with the website. I sent you a private message as well.

Thanks,
Stacy
Good Sam Care Team

Yes, I tried that with no success.

jdb7566,

I apologize for the difficulty you are having with the website. I sent you a private message as well.

Thanks,
Stacy
Good Sam Care Team

Good Sam Care Team wrote:
jdb7566,

I will check with our team that handles the Good Sam Trip Planner to see if they are aware of any issues with the system currently.

Thanks,
Stacy
Good Sam Care Team

Thanks for the help, but, still does not work. Time to move onto something else.

jdb7566,

I will check with our team that handles the Good Sam Trip Planner to see if they are aware of any issues with the system currently.

Thanks,
Stacy
Good Sam Care Team

Good Sam Care Team wrote:
jdb7566,

Thank you for contacting Good Sam. I am sorry to hear you are having issues with your trips not saving. Please sign out, clear your internet cookies, close the browser, and then log back in as this normally fixes any glitches. If you are still having issues after that, please let me know and I can assist you further.

Thanks,
Stacy
Good Sam Care Team

Same issues. FYI I have Windows 10, but like I said, it has worked in the past.

jdb7566,

Thank you for contacting Good Sam. I am sorry to hear you are having issues with your trips not saving. Please sign out, clear your internet cookies, close the browser, and then log back in as this normally fixes any glitches. If you are still having issues after that, please let me know and I can assist you further.

Thanks,
Stacy
Good Sam Care Team