winnietrey wrote:
Did he explain what his rate was, call time etc ? Or did he just jump to I am going to have you arrested. If the latter I suspect he is a bit of a shark, and knows what to say to an out of towner to get the bill paid.
As a side note it would be interesting for you to call around and see if what he charged you is the fair and going rate.
I can tell you from the prospective of a small business man we get very tired of people not paying their bills. They will have every excuse under the sun.
Perhaps this has happened many times to your guy and that is the reason he played hardball. I think you should look at it from his side as well. Espically if the charges were ligit and the going rate
I can report that according to this email I received the following:
(in part)
"Orlando emergency road service has been deactivated for future use".
I am in charge of the network of providers for Good Sam and work with Brandi at the dispatch center.
Thank you,
Tony Garcia
Fortunately, I had all the email conversations between myself and Orlando Emergency Road Service in which the threats were made. I was able to provide Good Sam with those emails to back my claims.
My main concern in this whole issue was NOT the $560.00 as much as it was the tactics used by the provider of the service. The important thing is all of this is Good Sam saw what had happened and how one of their customers was treated by a provider of service and took the needed action.
Orlando Emergency Road Service got my money but they lost a tremendous amount of future revenue from Good Sam in the Orlando area. I doubt they think it was worth it now.
I want to thank
Frank Stofa,
Senior Program Coordinator, Roadside Assistance & TravelAssist
and
Tony Garcia
Allstate Roadside Service
(who is in charge of the network providers for Good Sam)
These two individuals saw to it that the customers who depend on Good Sam during their RV Travels are not subjected to the type of threats and bully tactics by a provider.
I have been with Good Sam for over 10 years and will stay with them.
This proves to me and should prove to everyone else that Good Sam demands their customers be treated fairly, professionaly and most of all honestly by their providers. It should also prove to everyone that if you have a legitimate complaint with a Good Sam service provider that Good Sam will listen, evaluate and make a just decission quickly.
