Service at it's best??????
Mr. Lemonis,
I have my 2nd, unfortunate and unpleasant occasion to use Good Sams Roadside Assistance in the 7 years I have been a member.
First of all. On both occasions it like was getting a root canal to get the (in This case all 4) representatives to listen and add data into the computer. All 4 Reps asked for exactly the same information i.e.; name, address, member #’7, etc. I was on the phone at least 2 hours retelling everything that is in my profile to people that did not even add that data to the system. I asked the last 3 reps about my information that should already be in the system and the had no answer.
The best question of all “ARE YOU TRAVELING?” WHAT!!!. I am in a RV in Wyoming. My profile tells you I live in Florida. Of course I’m traveling.
Next. I told them all I was stalled in the middle of a truck stop in between several big rigs that could not get out because I was in their way, I was told they couldn’t get anyone until tomorrow (Monday 7/10/2017). Wrong answer. I need someone now. I found a nice truck driver that had some straps and he pulled me out of the middle of the lot and into a parking spot. A nice trucker, not a Good Sams roadside assistance member that I pay for.
Now that I made it to a parking place before getting shot by a not so nice trucker your rep said I would have to wait again until Monday To be towed to the dealer. So here I sit in a motel that cost me $119.00 for the night on top of paying for road side service that is virtually non-existent. My 5th wheel and truck are in a truck stop for now. I’m not sure if it or any part of it will be there in the morning. They also told me they would only tow the truck, not the 5th wheel because “the 5th wheel is in a safe place”. My question was “how do you know that, do you live here and can verify it’s a safe place?”
I thought you might like to know how your service has gone down the toilet.
BUT WAIT!!!!!!!! It’s not over.
I was just getting ready to send this email when I received a phone from Roadside Assistance. It was a recording that my service call was competed and if there were any questions call back.. Made my day. No service schedules until tomorrow but it has already been completed. After calling back I was informed That it was the truck that was supposed to tow me from the middle of the parking lot to a parking space that was cancelled.
Unhappy Customer,
I have my 2nd, unfortunate and unpleasant occasion to use Good Sams Roadside Assistance in the 7 years I have been a member.
First of all. On both occasions it like was getting a root canal to get the (in This case all 4) representatives to listen and add data into the computer. All 4 Reps asked for exactly the same information i.e.; name, address, member #’7, etc. I was on the phone at least 2 hours retelling everything that is in my profile to people that did not even add that data to the system. I asked the last 3 reps about my information that should already be in the system and the had no answer.
The best question of all “ARE YOU TRAVELING?” WHAT!!!. I am in a RV in Wyoming. My profile tells you I live in Florida. Of course I’m traveling.
Next. I told them all I was stalled in the middle of a truck stop in between several big rigs that could not get out because I was in their way, I was told they couldn’t get anyone until tomorrow (Monday 7/10/2017). Wrong answer. I need someone now. I found a nice truck driver that had some straps and he pulled me out of the middle of the lot and into a parking spot. A nice trucker, not a Good Sams roadside assistance member that I pay for.
Now that I made it to a parking place before getting shot by a not so nice trucker your rep said I would have to wait again until Monday To be towed to the dealer. So here I sit in a motel that cost me $119.00 for the night on top of paying for road side service that is virtually non-existent. My 5th wheel and truck are in a truck stop for now. I’m not sure if it or any part of it will be there in the morning. They also told me they would only tow the truck, not the 5th wheel because “the 5th wheel is in a safe place”. My question was “how do you know that, do you live here and can verify it’s a safe place?”
I thought you might like to know how your service has gone down the toilet.
BUT WAIT!!!!!!!! It’s not over.
I was just getting ready to send this email when I received a phone from Roadside Assistance. It was a recording that my service call was competed and if there were any questions call back.. Made my day. No service schedules until tomorrow but it has already been completed. After calling back I was informed That it was the truck that was supposed to tow me from the middle of the parking lot to a parking space that was cancelled.
Unhappy Customer,
