Well. Who knew?I called the Good Sam Extended Service Plan number on the brochure I had with all of my papers on my year-old trailer to see if I could get some information regarding an issue I'm having with a coaxial receptacle that CW installed prior to my taking delivery. The young lady (who was quite pleasant) said that Assurant handles all extended warranty claims. I had no idea. Never received anything from CW to tell me this, nor is there anything on my contract stating so.If I had been on the road with a real problem without my contract I would have been SOL. In looking at the contract it states that the "Administrator of this … agreement is United Service Protection Corp."Why doesn't CW -- or this "administrator" on behalf of CW -- provide us with something that we can keep in our wallet so that we don't have to haul around a contract?! And it turns out I don't even have the complete contract! Hers had 6 pages, mine has 5. Grrr ...AND I still don't have an answer to my question about the coaxial problem! The nice young lady at Assurant said that maybe it's covered, maybe it isn't. What a pain.

What could possibly fit in your wallet that might cover all contingencies up to and including "coaxial cable" problems?

Francesca Knowles wrote:What could possibly fit in your wallet that might cover all contingencies up to and including "coaxial cable" problems?A phone number to call with answers to your questions.

I don't want the whole stupid policy on a card that would fit in my wallet. Sheesh. I just want a card -- like my auto insurance card -- that tells me who to call to file a claim. Is that too much to ask?

robsouth wrote:Francesca Knowles wrote:What could possibly fit in your wallet that might cover all contingencies up to and including "coaxial cable" problems?A phone number to call with answers to your questions.Exactly! Thank you!

I'm sorry for your inconvenience. I'll have a full contract sent to you so that you will have everything you need to file a claim. You now have the number for the claims administrator which is all you need to get a claim started. I think your suggestion of a membership card is a good one and something we will look into.

Simple Answers? | Good Sam Community

22 Replies

Old-Biscuit
Explorer III
Nov 29, 2013
wbwood wrote:
Your DD214 is not carried with you all the time I imagine. Probably kept safe somewhere as is mine.

Having different options is always good.

Actually I have the original in the fire-resistant safe.

But I do carry a certified copy in my wallet
wbwood
Explorer
Nov 28, 2013
Cardstock like a business card is heavier and more durable than paper. Some people keep business card albums (like a photo or baseball card album with individual pockets in the sleeves for each card). It helps keep all business cards in one place, like a rolodex.

Puting the info in your phone is a good idea, but sometimes, things happen to phones. Contacts get lost (seen it happen), phones die, phones get lost, etc. Having a back up is a good idea.

By the way, your SS card is more than printer paper. It's heavier duty. Your DD214 is not carried with you all the time I imagine. Probably kept safe somewhere as is mine.

Having different options is always good.
Old-Biscuit
Explorer III
Nov 28, 2013
What's wrong with just printing it as part of the Dec. page on plain old paper??

My registration is plain old paper.
My insurance 'card' is a tear off on Dec. page (2 of them actually)...just plain old paper.

Heck even my SS card is just paper....and it's been around the world.
My DD214 is just plain paper.

Ain't nothing wrong with plain old paper.

Like ForestRiverTeach said......keep it simple.
wbwood
Explorer
Nov 28, 2013
Why not just have business card type of cards printed for the dealerships and let them put(write in, print or whatever) the policy number on the card itself with the appropriate contact info. That way the member can have it in a quick and easy place. They can easily put it in their glove box and know where it is and have it ready when needed.
ForestRiverTeac
Explorer
Nov 27, 2013
Well. It's been a almost a month since I originally posted. To date the promised declaration of coverage hasn't been sent by the nice young lady who assured me that she'd put if in the mail.

Nothing is ever simple with GS. Won't try to speak for anyone else, but my experience has sucked.
ForestRiverTeac
Explorer
Nov 08, 2013
Scott Blanc wrote:
One thing that would be worth checking on- Camping World does warranty parts and labor for installations.. this may still be under the labor warranty.

With all due respect, Scott, I'd rather eat glass. I'll pay to have it repaired by someone I can trust and will fix only what's broken and not create more problems. Camping World lost my business a long time ago, thanks to a shoddy service department.

I'm just glad to get a clear answer to whether or not the extended warranty would cover it.
Scott_Blanc
Explorer
Nov 08, 2013
One thing that would be worth checking on- Camping World does warranty parts and labor for installations.. this may still be under the labor warranty.
ForestRiverTeac
Explorer
Nov 08, 2013
Thanks for a definitive answer. I agree with you that it would have been nice to receive this information from the first person I dealt with.
Scott_Blanc
Explorer
Nov 08, 2013
After looking at your plan with the administrator, it is clear that coaxial cable is not a covered item. i'm sorry that the first person you talked to could not have given you a better answer.
ForestRiverTeac
Explorer
Nov 06, 2013
Scott Blanc wrote:
I'm sorry for your inconvenience. I'll have a full contract sent to you so that you will have everything you need to file a claim. You now have the number for the claims administrator which is all you need to get a claim started. I think your suggestion of a membership card is a good one and something we will look into.

Mr. Blanc, thank you for your offer to send me a full contract. I got your PM yesterday regarding wanting my information and told you that the young lady I spoke with at Assurant said that she'd send me one.

But I also asked you how to get a straight, no-nonsense answer to the question that started this. Surely as VP of the Continued Service Division you know what's covered and what's not.

The coaxial cable that CW installed BEFORE I took ownership of the trailer worked fine the first two times we used it. It hasn't worked since. Is this covered under my extended warranty or not?

I need a simple answer, please.

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