Hold on there. . . . now "Ella" will be on here shortly and apologize for your experience and promise to elevate this to the "higher ups" who will see that heads will roll and you will get some help.
And that, Sir, will be the end of it. You will never hear from them again. :(
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I'm hoping you did eventually get some help. . . maybe a friendly state trooper. We broke down on I-12 north of NOLA. While our road service did dispatch quickly, a very nice trooper stopped and asked who they had dispatched. We had to call back to find out. But the trooper said. . . "I can get them here faster." As it was, he was already on his way, so we were good to go, but the trooper sat behind us with his lights flashing keeping the traffic in the other lane, which was much appreciated.
Dale