Oh boy. Got off the phone with Soncio they say the only way I can prove it was a road hazard is to produce the tire. Also they said Good Sam made the final determination not to cover the tire. There was run flat damage and a valve was loose. They don’t cover either one and I can’t prove a road hazard caused either one. I can prove it was a Michelin tire verified to be in good shape by my truck service company in January. I should have kept the damaged tire. Where in a loaded RV said tire was supposed to be kept is not explained. Where I was supposed to take it is unexplained. How they can have such a loophole is unexplained. How they can prove it was anything but a road hazard that cause the flat is unexplained. What else could cause a tire to get flat? Tread was good, date was 2017. They are so sorry but it is not covered. I was very happy with Good Sam roadside. They were kind and polite and returned my call with a dispatcher almost immediately. Got a tire guy out after 5 on Saturday and he fixed it. Part of the tire replacement invoice included tire disposal. Of course we didn’t know they would expect us to keep the damaged tire. In fact we didn’t know who to call as the only info on the Good Sam card is the good Sam number. Had to call several times to figure out what to do next.
Apparently there are other reasons a tire can go flat other than road hazard although assuming one of those is responsible is rather unlikely, a tire flaw? It was a Michelin tire not a recall. Not covering a tire that ran flat without us knowing or a valve that may have gotten displaced due to that flat is kind of catch 22. Apparently there is fine print, terms and conditions that render this insurance useless if on the road and experience a flat from a leak vs a blowout. Well I can cancel I guess. I just paid for renewal never dreaming the tire problem would not be covered. I’ve had Good Sam coverage since we bought our first RV in 2009 and only had one issue on the road before.
Yes I called Marcus. They sent me to Soncio. Thanks a lot. Soncio said they emailed Good Sam and Good Sam said no to coverage. Should I take their word? My word is apparently not good enough for them. So frustrating and infuriating. I have paid several times the cost of this replacement over the years. Obviously for nothing.
