Sorry respnse

kerrlakeRoo wrote:
Its an oddity of human nature how companies like CW get by.
Best example was years ago at a customer service seminar I attended, the question was asked
"What Fast food chain has the worst food?"
Overwhelming answer was McDonalds
Yet they are the biggest, People accept poor quality or service when the price is low, and the experience is as expected. With McD you know the Big mac isnt great, but you also know it wont be overly bad, and the expectation will be met. You are made comfortable by those expectations being met. CW and other big chains can offer poor service, as long as price is where you expect it, and experience meets your idea of normal for there.

I like your theory. This probably why we buy a lot of junk made in China and other countries.

Its an oddity of human nature how companies like CW get by.
Best example was years ago at a customer service seminar I attended, the question was asked
"What Fast food chain has the worst food?"
Overwhelming answer was McDonalds
Yet they are the biggest, People accept poor quality or service when the price is low, and the experience is as expected. With McD you know the Big mac isnt great, but you also know it wont be overly bad, and the expectation will be met. You are made comfortable by those expectations being met. CW and other big chains can offer poor service, as long as price is where you expect it, and experience meets your idea of normal for there.

I've been waiting close to a month now for a PM response to a bad experience that I had at a CW. They need to improve their customer service.