Jim Cindy wrote:
On June 6 as shown in the recent Camping World flyer, I phoned the 800 number and explained that I wanted to take advantage of the special promtion to pay for 1 year and and get 2 years. My current Good Sam Roadside Assistance is good until December 31, 2013. Since your representative said it was OK and the money is gone from my accout, I expect my membership to be good until December 31, 2015. Cards received today indicate that my plan will expire 7/6/2014. Did the same for the TravelAssist, took the money for the promotion and sent 1 year. What say yee??
How many of the other members are you doing this to that may not even realize they are not receiving goods promised.
I have been a staunch defender of Roadside Assistance on this forum in the past, but this smells strongly of incompetence, stupidity or fraud.
Jim Cindy,
Ok, I researched your payments through CW on those promotions. The $112.95 payment was for our standard level of GSRA in which you have platinum. We were honoring 2 for 1's on Platinum at the Member Services phone # so I am extending your current Platinum membership 2 years. Please discard/destroy the GSRA standard cards you have good through 7/6/14 and I will send you new Platinum cards good through 1/3/16.
The GSTA cards you have good through 6/6/15 are the right cards. Prior to buying 2 years for $99 at CW, your GSTA had already expired on 1/27/13.
I'm correcting the GSRA platinum exp date now and will send you an email confirmation confirming the new exp date of 1/3/16 as well. If you have any further questions, just call member services at 1-800-234-3450.
Sorry for the hassle,
S. Wilmes
Marcus' Rapid Response Team
thank you,
