STILL WAITING
Today marks 2 weeks since I called Good Sam Roadside Asst for help when we experience Motor Home engine failure on I-10 in Louisiana. Like most folks we purchased the plan hoping never to have to use it. But knowing we would be on the road for extend periods of time, thought it would be good to have a RV specific Roadside Plan. Thinking that if we DID need help GS would have the knowledge and experience to get us up and going again. WOW WAS I WRONG! Like I stated in my previous post, we were doomed from the very first call. Because of the incompetence of the call-taker our bad situation continues to spiral into a more costly and lengthy black hole. Because every decision made and every action taken by GSRA is based solely on just where you happen to be (or more precisely where they THINK you are) when you make that call. Since I was lucky enough to get someone who could not do his job on my end, (ie send an appropriate tow to our actual location) I can only assume he didn't do his job correctly when he chose the place to have us towed to. Just HOW this was determined for us was one of my questions when I was contacted by GS's upper management after my original post. He called on his day off, I was impressed. He listened to my complaints, concerns and questions, I was glad I was heard. He promised to get back to me on Monday. I was reassured and even hopeful. Monday came and went with no call. I waited a week, the following Monday I called his office, left a voice mail asking Mr. H. to contact me as he promised - NOTHING. I sincerely hope that it is not because of some family emergency that kept him from keeping his word, (I did check obits. on line) but from our end it's more evidence of poor performance from the bottom up.
tom goodsam care team wrote:apparently it's too much to handle. 2 weeks later I am still waiting for them to do something right.
We handle between 150 and 160,000 Roadside Assistance calls a year.
