Stuck on road with very slow response time?
Called Good Sams due to flat tire...siting in truck with three kids and my 1 year old. An hour after phone call I'm still waiting for a return call with a plan if action from Good Sams. Is this normal...
Forum Discussion
First time I called GSRA they took so long that the state police called in their town tow service to change the flat. Had GSRA on the phone when the LEO made they call and to their credit they paid for it.
Second time it was under a hour, but honestly in densely populated northern NJ it should have been under 15 minutes. The driver came from almost 30 minutes away. Ridiculous! BUT they didn't tell him what truck I have - a CCLB diesel and he didn't bring a heavy enough flatbed. Hit road debris and had TWO flats. Got the spare and he was able to plug the other tire enough for me to get to new tires.
So except for the LONG delays the service was great. BUT I do have HIGH service level expectations – things happen fast in my industry and waiting isn't a option.
Second time it was under a hour, but honestly in densely populated northern NJ it should have been under 15 minutes. The driver came from almost 30 minutes away. Ridiculous! BUT they didn't tell him what truck I have - a CCLB diesel and he didn't bring a heavy enough flatbed. Hit road debris and had TWO flats. Got the spare and he was able to plug the other tire enough for me to get to new tires.
So except for the LONG delays the service was great. BUT I do have HIGH service level expectations – things happen fast in my industry and waiting isn't a option.
