Well, I noticed a coverage I did not understand on the policy so called about it. She wanted to verify my phone number and email address. She gave me our old email address and I told her my husband changed it to a new address. She looked at the renewal and read me that address which was the new address. She doesn't know why the person did not update the email address on our account. So, all emails would never have reached us on our "paperless" account because they didn't update the email address when we put in the change. So, just be very careful when dealing with them.
