Called Good Sam's the other day to get a quote on insurance for our fifth wheel trailer and after talking to an agent for about an hour, he said that he would email me a copy of his quote with the tra...
First contact IS what determines whether or not to do business with a company.
They need my business not the other way around......I can go elsewhere.
So YES that first contact better be on the ball. They are representing the company and judgement will be made on that first impression Bad customer service, lack of follow thru etc and I move on.....done.
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