Terrible Experience
I had a blowout on Sunday on the I-10 Basin bridge in Louisiana which is a very busy section of interstate. There is no room and too dangerous to change the tire on the bridge so the company talking t...
Forum Discussion
Thanks everyone for the feedback. I wanted to "jump in" here to respond to the speculation, with a goal of clarifying a few things. I have worked for Good Sam for over 20 years, and my primary focus is providing a world class experience for our roadside assistance members each and every day. I am very proud of what we accomplish every day for our members.
No, we did not ship any part of our team "offshore". Our Roadside Assistance program is rated 9.4 out of 10 by Consumer Reports, far better than any otherany other RV roadside assistance provider. We have over 2 million successful roadside rescues to our credit over the past 25 plus years.
While we are not perfect, our Customer Satisfaction ratings are in the high 90's and our complaint percentage per dispatch is less than 1%. We continuously strive to improve these results, and will continue to do so.
Thanks again for allowing me to provide this feedback to you, as we are passionate about what we do for our members.
No, we did not ship any part of our team "offshore". Our Roadside Assistance program is rated 9.4 out of 10 by Consumer Reports, far better than any otherany other RV roadside assistance provider. We have over 2 million successful roadside rescues to our credit over the past 25 plus years.
While we are not perfect, our Customer Satisfaction ratings are in the high 90's and our complaint percentage per dispatch is less than 1%. We continuously strive to improve these results, and will continue to do so.
Thanks again for allowing me to provide this feedback to you, as we are passionate about what we do for our members.
