I had RV roadside assistance on my auto police with USAA. The first, and only time I needed it, I called, gave my location at an RV park on a major highway, and there was no response. They called a welding shop in a nearby state, hours away to help with the tire, but they failed to show up. I told the USAA person I talked to I was within a mile of a tire store that proved response services, but they ignored that. Worse, they paid the welding company they had called and counted that on my policy as a claim. After I complained to USAA, I cancelled roadside insurance with them.I now have roadside assistance with Good Sam, but annual payment is nearly due and I may change companies.What in your experience gives you confidence you will get insurance help when you need it?

Good Sam and Coach-Net seem to be the most popular roadside assistance programs. You will have pros and cons with both. Sometimes it's a **** shoot (like calling a welding shop for a tire problem). Usually you get good service with either program.

Good Sam RA - have been a client for ten years, and whenever I've called them, they've come through. No mistakes, hassles, problems. Just towed or helped me resolve the problem. For that kind of service, I'm good with their prices.

CAUTION READ all of good Sam small print about what is not covered.if it is anything to do with vandalism they will leave you flat in your tracks.

I also say Good Sam. I've been with them for 6 years and had nothing but excellent service.

they are all about the same in what they offer, and its NOT the roadside assistance insurance companies that leave you stranded because they dont care, but you are left stranded because they cant find someone to to come to your assistance... My company takes road calls ALL THE TIME from many different roadside assistance companies, to go out and help RV'ers with problems, from simple to complex, and I hear stories from the rv'ers and the dispatchers about the problems they've encountered. NONE of the companies selling packages for road assistance have service trucks of their own.... they call independent people like us, (and, sadly others who have very little experience in rv/truck repair) to do road calls for them. when an RV breaks down in an area where there are no mechanics available (or its a holiday and the mechanics are on vacation too), the dispatchers will make call after call in an attempt to find someone to help the RV'er get back on the road... but there are very few mechanics like us who DONT have an "unlimited" travel radius, so most road mechanics dont want to go over about 50-60 miles to help someone because they have plenty enough work in their local area to keep them as busy as they want to be. people with larger companies like myself, we will take a call and travel to where ever the customer wants to pay us to go... unlimited. someone is broke down, and we are in business to get them back up and running, we dont care the reason or the "where"...... the problem with this is that the benefit package the broke down RV'er has usually only covers the call out fee that the mechanic charges, and when we charge based on mileage and time, going 150-200 miles can get expensive for the insurance company, so they would rather NOT find us available and ready to travel that distance, so they tell you they cant find anyone to get to you... OR, they will let the policy holder/RV'er make the decision based on our travel time back, which the policy holder/RV'er pays. the insurance co calls us and pays us to get there, and then once we arrive onsite, the time and materials cost shifts to the policy holder, to be paid immediately when the job is complete, including the estimated travel time back.... we have had trips where it took 3 hours to go 65 miles, and other calls where we had to travel 350 miles because no one else could be found closer, at the time the customer was needing help.... I have heard stories where the RV'er had been waiting broke down for 3 days before someone got to them... but tour buses (commercial and private) CANNOT wait, and needs help as soon as as we can get there, no matter how far we have to travel to do it, or what time of the day or night... my point is, IF you were to read ALL the fine print in the benefit package, you would see its not always the fault of the company who sold you the roadside assistance package, because sometimes there is just NO ONE available to help you...and other times one may be expecting more than is spelled out in their benefit package... but they are all very similar in what they offer.

The best insurance company for RV roadside assistance

Good_Sam_Care_T
Explorer
Mar 01, 2018
Hello,

I am closing this topic due to lack of activity. Thank you for your time and participating. Please feel free to open a new thread on this topic in the future if you wish.

Thank you,
Ella
Good Sam Care Team
Grumpyoldcoot
Explorer
Feb 26, 2018
I am presently a member of AAA. They provide roadside service with a maximum tow of 200 miles via their premium membership, and offer the possibility of tire repairs for front wheels and the OUTSIDE tires for rear duallies. They have to tow the rig if the inside tire is at fault. Their insurance also applies to our family car and truck. I forget what we pay annually, but how does AAA compare to Good Sam? If GS offers the same benefits of roadside service at a lower annual fee, and is as reliable, I'll change to Good Sam. Any advice would help.

Thanks,
Wally_Walleye
Explorer
Feb 25, 2018
COACH NET HAS NEVER LET US DOWN. THEY HAVE ALSO HELPED US WITH REFERENCES TO SHOPS TO HELP TROUBLE SHOOT. DROPPED GOOD SAM YEARS AGO WHEN THEY TRIED TO SEND AN AUTO TOW TRUCK FOR OUR MOTORHOME. DIDN’T HAVE A CLUE. WHAT WE NEEDED.
Cobra21
Explorer
Feb 25, 2018
I use my Progressive. I have been able to call a service nearby, and get reimbursed.
Brian
1968mooney
Explorer
Feb 25, 2018
classic 31 wrote:
Won't tow for 4 cut tires because of vandalism has very little to do with the tow co or the how busy you are.

I think we are all familiar with your complaint. Tell us which Co. you found that will tow you for vandalism?
classic_31
Explorer
Feb 25, 2018
Won't tow for 4 cut tires because of vandalism has very little to do with the tow co or the how busy you are.
centerline
Explorer
Feb 25, 2018
they are all about the same in what they offer, and its NOT the roadside assistance insurance companies that leave you stranded because they dont care, but you are left stranded because they cant find someone to to come to your assistance...
My company takes road calls ALL THE TIME from many different roadside assistance companies, to go out and help RV'ers with problems, from simple to complex, and I hear stories from the rv'ers and the dispatchers about the problems they've encountered.

NONE of the companies selling packages for road assistance have service trucks of their own.... they call independent people like us, (and, sadly others who have very little experience in rv/truck repair) to do road calls for them.

when an RV breaks down in an area where there are no mechanics available (or its a holiday and the mechanics are on vacation too), the dispatchers will make call after call in an attempt to find someone to help the RV'er get back on the road...
but there are very few mechanics like us who DONT have an "unlimited" travel radius, so most road mechanics dont want to go over about 50-60 miles to help someone because they have plenty enough work in their local area to keep them as busy as they want to be.

people with larger companies like myself, we will take a call and travel to where ever the customer wants to pay us to go... unlimited. someone is broke down, and we are in business to get them back up and running, we dont care the reason or the "where"......
the problem with this is that the benefit package the broke down RV'er has usually only covers the call out fee that the mechanic charges, and when we charge based on mileage and time, going 150-200 miles can get expensive for the insurance company, so they would rather NOT find us available and ready to travel that distance, so they tell you they cant find anyone to get to you...
OR, they will let the policy holder/RV'er make the decision based on our travel time back, which the policy holder/RV'er pays.
the insurance co calls us and pays us to get there, and then once we arrive onsite, the time and materials cost shifts to the policy holder, to be paid immediately when the job is complete, including the estimated travel time back....

we have had trips where it took 3 hours to go 65 miles, and other calls where we had to travel 350 miles because no one else could be found closer, at the time the customer was needing help.... I have heard stories where the RV'er had been waiting broke down for 3 days before someone got to them... but tour buses (commercial and private) CANNOT wait, and needs help as soon as as we can get there, no matter how far we have to travel to do it, or what time of the day or night...

my point is, IF you were to read ALL the fine print in the benefit package, you would see its not always the fault of the company who sold you the roadside assistance package, because sometimes there is just NO ONE available to help you...and other times one may be expecting more than is spelled out in their benefit package... but they are all very similar in what they offer.
jjjandrbaker
Explorer
Feb 24, 2018
I also say Good Sam. I've been with them for 6 years and had nothing but excellent service.
classic_31
Explorer
Feb 24, 2018
CAUTION READ all of good Sam small print about what is not covered.if it is anything to do with vandalism they will leave you flat in your tracks.
MDKMDK
Explorer
Feb 24, 2018
Good Sam RA - have been a client for ten years, and whenever I've called them, they've come through. No mistakes, hassles, problems. Just towed or helped me resolve the problem. For that kind of service, I'm good with their prices.