The Good and the Bad
Well, let's start with the Good side of the service provided. We ended up needing a tow for our Allegro on a Saturday evening. GSRA coordinated with K A P S Towing in Sapulpa, Oklahoma to move our rig...
Forum Discussion
Good Evening Everyone,
Well, I was contacted Sunday afternoon just a few hours after posting on here the situation. This was followed up by several calls from a Senior Program Coordinator at GSRA corporate. I also provided as requested a detailed description of the day, including all call logs.
The end result is GSRA is reimbursing us our full out-of-pocket costs associated with the on-site service provider Interstate. The Program Coordinator was very sincere is his concern for our experience. Overall, I am quite pleased with how this has been handled by them this week. Yes, it may have looked like the "perfect storm" scenario that day with everything that could go wrong actually actually did wrong. Hopefully that won't happen again.
Should I need GSRA again in the future I believe I will be more firm with my requests, and pay even more attention to my "gut feeling" when things seem a little out of the normal expectation.
I also believe the GSRA program management has learned a bit more about the customer service provided (or lack of) by their contracted resources. Hopefully changes are implemented that will improve and enhance their service for everyone.
And a big Thank You to Frank at GSRA for working with us, and for us, to improve this experience.
Well, I was contacted Sunday afternoon just a few hours after posting on here the situation. This was followed up by several calls from a Senior Program Coordinator at GSRA corporate. I also provided as requested a detailed description of the day, including all call logs.
The end result is GSRA is reimbursing us our full out-of-pocket costs associated with the on-site service provider Interstate. The Program Coordinator was very sincere is his concern for our experience. Overall, I am quite pleased with how this has been handled by them this week. Yes, it may have looked like the "perfect storm" scenario that day with everything that could go wrong actually actually did wrong. Hopefully that won't happen again.
Should I need GSRA again in the future I believe I will be more firm with my requests, and pay even more attention to my "gut feeling" when things seem a little out of the normal expectation.
I also believe the GSRA program management has learned a bit more about the customer service provided (or lack of) by their contracted resources. Hopefully changes are implemented that will improve and enhance their service for everyone.
And a big Thank You to Frank at GSRA for working with us, and for us, to improve this experience.
