The service must just get really better the second year?
Just my gripe with Good Sam Roadside Assistance.
To join the first year the introductory price is $79.95.
At renewal time the price jumps to
$139.95 for 1 year
$244.92 for 2 years
$338.85 for 3 years
We are Good Sam Members and have had Roadside Assistance since 2009 as well as the GS Mail Forwarding Service.
I was curious about the price jump so I called the home office to inquire why such a big jump. The lady who answered said something to the effect "it is what it is, do you want to renew or not", so I asked to speak to a Supervisor. The Super reiterated that it was company policy and then asked me if I thought the plan should be changed "just for me" while everyone else was paying more? I said no that I was just trying to find out why such a big jump. She finally offered to extend the lesser price to me for one year if that would make me happy. I tried to convey again that it wasn't my point and I then decided to look elsewhere for RA because I just will not hook-up without it.
This past weekend I was into my local Campers World and at checkout I was asked if I wanted to renew my Roadside Assistance for $50+. That was a real shocker and then she told me that this reduced price was because my RA membership had lapsed for a couple of months. She said I should have checked with the store first. I left shaking my head and guess I still am.
All that said I have used the GS RA service several times with no complaint. If Customer Service had just answered my question without being confrontational and condescending I would still be with them.
To join the first year the introductory price is $79.95.
At renewal time the price jumps to
$139.95 for 1 year
$244.92 for 2 years
$338.85 for 3 years
We are Good Sam Members and have had Roadside Assistance since 2009 as well as the GS Mail Forwarding Service.
I was curious about the price jump so I called the home office to inquire why such a big jump. The lady who answered said something to the effect "it is what it is, do you want to renew or not", so I asked to speak to a Supervisor. The Super reiterated that it was company policy and then asked me if I thought the plan should be changed "just for me" while everyone else was paying more? I said no that I was just trying to find out why such a big jump. She finally offered to extend the lesser price to me for one year if that would make me happy. I tried to convey again that it wasn't my point and I then decided to look elsewhere for RA because I just will not hook-up without it.
This past weekend I was into my local Campers World and at checkout I was asked if I wanted to renew my Roadside Assistance for $50+. That was a real shocker and then she told me that this reduced price was because my RA membership had lapsed for a couple of months. She said I should have checked with the store first. I left shaking my head and guess I still am.
All that said I have used the GS RA service several times with no complaint. If Customer Service had just answered my question without being confrontational and condescending I would still be with them.
