A few weeks back (against my better judgement), I purchased 3 years worth of GSRA platinum on the off chance that I would need assistance. Well, today I needed it in the form of a jump for my dead car.Four, count them four, hours later, I still have a dead car. GSRA just informed me that it was not their problem that the dispatched company had not responded because it's only their responsibility to call them, but that they have no responsibility to make sure that they perform the work. This was the best that I could get out of them after multiple phone calls.In other words, it's the policy of GSRA to leave customers stranded.Buyer beware with GSRA. You will be left high and dry if you choose them over a reputable service provided by a reputable company. I'm calling tomorrow to get my money back. If GSRA doesn't refund every penny of it, I'm doing a chargeback on my Visa.

GS just tried to upsell me that at the store today; told them no thanks.Sidebar- does Honda not give you roadside assistance with a new car?

Ductape wrote:GS just tried to upsell me that at the store today; told them no thanks.Sidebar- does Honda not give you roadside assistance with a new car?I had started digging through the pile of manuals and paperwork that came with the car when the guy finally showed up. I think that they do, though the point of buying the platinum was so that I had coverage on both the coach and toad. I can only imagine what sort of nightmare I would have had to go through to get someone to come help with the motor home.I think you were wise to pass. Doing business with Camping World et al. is just throwing money away.P.S. Thank you Good Sam! I really appreciate having to cancel a long planned dinner because you were too incompetent to get someone to jump start a Honda CR-V in a timely manner.

You have RA from Ford for the MH also.

GSRA just called my phone number looking for another person with a completely different vehicle. It would appear that I'm not the only lost soul that's received quality GSRA treatment this day.

Why did the battery go dead in a new honda?

The unsurprising failure of GSRA | Good Sam Community

29 Replies

wbwood
Explorer
Jul 13, 2014
CRBuck NY wrote:
Because I am sitting in a hotel room in VA, watching the World Cup (go USA) I had a chance to review some of Karl's posts (these are just his JUNE post, which are representative of the overwhelming negative nature of his posts). Does anyone take him seriously at all? Per these postings, CW is evil and yet he keeps going back to be abused over and over. Really Karl? Just Go, please. You offer nothing of value here. And dont bother, I'll go to your Bit Bin (or whatever dumb place you wish to banish me going back to your AltNet days of spreading doom and gloom). It would be an honor. :)

June 3 You dont know why to expect competent customer service at CW, maybe you are an optimist? (gotta admit that made me throw up a little in my mouth)

June 5 You recently cancelled a $500 order because CW couldnt tell you when it would ship.

June 5 You are obviously in a "bad customer service" black hole awaiting a refund on an extended service plan.

June 7 While shopping in a CW store, a clerk tried to "scam you" into paying to extend your "lifetime membership". Why, exactly, are YOU a lifetime member of an organization you despise?

June 11 A running flame with Bob 34787 regarding your constant negativity (before you banished him, a fate I await before the end of this soccer match, if I am lucky).

June 11 You have noticed threads disappearing form the CW net site. You guess it's easier to delete threads than correct (your perceived) faults at CW.

June 12 A person had a bad experience at Oakwood GA CW, you decided "its typical" BTW, have you ever been to Oakwood GA? Just wondering.

June 12 A poster looking for quality service or customer satisfaction at CW is "barking up the wrong tree".

June 15 You purchased 3 years of GS Roadside Assistance "against your better judgement". Really? You, who hates this company so much, bought this policy after you have had NOTHING but bad experiences with CW and GS? That defies logic.

June 16 Just to rant on a different company, Flying J has their RV lanes laid out badly (according to your exacting standards. You'd think their beloved CEO would have more important issues with his company in such trouble ripping off trucking companies for rebates that they earned. You think maybe Pilot/Flying J will start a Dear Jimmy section to their website?

June 16 Coast to Coast membership wont save you money, YOU SUSPECT, because some resorts add fees. Are you a C2C member, I have been since 2007 and I have ZERO complaints with the membership.

cKarlGO........I can only hope I live to see you actually go and leave this forum to ite intended purpose, the USEFUL exchange of information.

USA 2, Ghana 1...............Gotta love soccer.

LMAO!
wbwood
Explorer
Jul 13, 2014
cKarlGo wrote:
Ductape wrote:
GS just tried to upsell me that at the store today; told them no thanks.

Sidebar- does Honda not give you roadside assistance with a new car?

I had started digging through the pile of manuals and paperwork that came with the car when the guy finally showed up. I think that they do, though the point of buying the platinum was so that I had coverage on both the coach and toad. I can only imagine what sort of nightmare I would have had to go through to get someone to come help with the motor home.

I think you were wise to pass. Doing business with Camping World et al. is just throwing money away.

P.S. Thank you Good Sam! I really appreciate having to cancel a long planned dinner because you were too incompetent to get someone to jump start a Honda CR-V in a timely manner.

This posting was posted exactly 18 minutes after the initial posting stating that GSRA said they hadn't heard back from the roadside assistance company.... given the fact that it was probably started a minute before it was posted, from the time you wrote the first message, the guy showed up and got your car going again. :h

The posting seemed a bit over dramatic to me and the timing of the posts with the statements given make me wonder if this wasn't exaggerated just a bit.

And unlike CRBuck, I am LEO.. :B
johnboy99
Explorer
Jul 12, 2014
Some people just like to complain about everything like that guy, armchair camper, dont ever go camping, not happy with his life so he likes to to gather others under his rain cloud. Karls a DONKEY' S rear end........
Maybe he should be locked out due tohis never ending complaints
Imaroadrunnr
Explorer
Jul 01, 2014
I have no complaints. I have had GSRA since '06 when I retired and hit the dusty trail. I just had occasion to call them when I had a blowout about 8 miles south of Ely, NV. on June 19th. Fortunately, I have "Pressure Pros" and was only going 45mph when the alarm sounded and I was able to pull over. It was a sidewall separation and the only damage was the plastic valance around the wheel opening. A hunk was broken off. A person was dispatched from Ely and he put the spare on in nothing flat, no pun intended. I bought 4 new tires in Ely which were on sale although I had never heard of "Ironman" tires made by Cooper Tires. My spare tire was the original tire that came with the fifth wheel and was made in the year 2000. This was the second time I have used this service and feel it is well worth the cost. The good lord looks after people like me.
Francesca_Knowl
Explorer
Jun 17, 2014
cKarlGo wrote:
A few weeks back (against my better judgement), I purchased 3 years worth of GSRA platinum on the off chance that I would need assistance.......snip...... I'm calling tomorrow to get my money back. If GSRA doesn't refund every penny of it, I'm doing a chargeback on my Visa.

Back to the opening post...it's "tomorrow" so I thought I'd ask:

Did you get your money back, chargeback to the Visa, or what?
CRBuck_NY
Explorer
Jun 17, 2014
Awwww Karl, you called me a name. My feelings are hurt. And you should know about being needy for attention, with your 1000s of posts. I'll just go pout now that I've made my point and you have once again reinforced it.
cKarlGo
Explorer
Jun 17, 2014
Bucky Badger wrote:

OMG weight police, dog police, walmart police, noise police, light police..NOW we have the thread police

That's why the forums include an ignore feature. Gets rid of the shills looking for attention, Bucky.
CRBuck_NY
Explorer
Jun 17, 2014
Nah Mr. Badger, not LEO. Just humbly expressing my opinion as he expressed his. And you yours. If you enjoy his constant negatively, have at it.
peaches_cream
Explorer
Jun 17, 2014
CRBuck NY wrote:
Because I am sitting in a hotel room in VA, watching the World Cup (go USA) I had a chance to review some of Karl's posts (these are just his JUNE post, which are representative of the overwhelming negative nature of his posts). Does anyone take him seriously at all? Per these postings, CW is evil and yet he keeps going back to be abused over and over. Really Karl? Just Go, please. You offer nothing of value here. And dont bother, I'll go to your Bit Bin (or whatever dumb place you wish to banish me going back to your AltNet days of spreading doom and gloom). It would be an honor. :)

June 3 You dont know why to expect competent customer service at CW, maybe you are an optimist? (gotta admit that made me throw up a little in my mouth)

June 5 You recently cancelled a $500 order because CW couldnt tell you when it would ship.

June 5 You are obviously in a "bad customer service" black hole awaiting a refund on an extended service plan.

June 7 While shopping in a CW store, a clerk tried to "scam you" into paying to extend your "lifetime membership". Why, exactly, are YOU a lifetime member of an organization you despise?

June 11 A running flame with Bob 34787 regarding your constant negativity (before you banished him, a fate I await before the end of this soccer match, if I am lucky).

June 11 You have noticed threads disappearing form the CW net site. You guess it's easier to delete threads than correct (your perceived) faults at CW.

June 12 A person had a bad experience at Oakwood GA CW, you decided "its typical" BTW, have you ever been to Oakwood GA? Just wondering.

June 12 A poster looking for quality service or customer satisfaction at CW is "barking up the wrong tree".

June 15 You purchased 3 years of GS Roadside Assistance "against your better judgement". Really? You, who hates this company so much, bought this policy after you have had NOTHING but bad experiences with CW and GS? That defies logic.

June 16 Just to rant on a different company, Flying J has their RV lanes laid out badly (according to your exacting standards. You'd think their beloved CEO would have more important issues with his company in such trouble ripping off trucking companies for rebates that they earned. You think maybe Pilot/Flying J will start a Dear Jimmy section to their website?

June 16 Coast to Coast membership wont save you money, YOU SUSPECT, because some resorts add fees. Are you a C2C member, I have been since 2007 and I have ZERO complaints with the membership.

cKarlGO........I can only hope I live to see you actually go and leave this forum to ite intended purpose, the USEFUL exchange of information.

USA 2, Ghana 1...............Gotta love soccer.

I could not have stated it better myself. After so much negativity from 1 poster, you wonder how "stupid" he is to continue purchasing from such a hated Co. The "Town Crier" just keeps on Crying.
Bucky_Badger
Explorer
Jun 17, 2014
CRBuck NY wrote:
Because I am sitting in a hotel room in VA, watching the World Cup (go USA) I had a chance to review some of Karl's posts (these are just his JUNE post, which are representative of the overwhelming negative nature of his posts). Does anyone take him seriously at all? Per these postings, CW is evil and yet he keeps going back to be abused over and over. Really Karl? Just Go, please. You offer nothing of value here. And dont bother, I'll go to your Bit Bin (or whatever dumb place you wish to banish me going back to your AltNet days of spreading doom and gloom). It would be an honor. :)

June 3 You dont know why to expect competent customer service at CW, maybe you are an optimist? (gotta admit that made me throw up a little in my mouth)

June 5 You recently cancelled a $500 order because CW couldnt tell you when it would ship.

June 5 You are obviously in a "bad customer service" black hole awaiting a refund on an extended service plan.

June 7 While shopping in a CW store, a clerk tried to "scam you" into paying to extend your "lifetime membership". Why, exactly, are YOU a lifetime member of an organization you despise?

June 11 A running flame with Bob 34787 regarding your constant negativity (before you banished him, a fate I await before the end of this soccer match, if I am lucky).

June 11 You have noticed threads disappearing form the CW net site. You guess it's easier to delete threads than correct (your perceived) faults at CW.

June 12 A person had a bad experience at Oakwood GA CW, you decided "its typical" BTW, have you ever been to Oakwood GA? Just wondering.

June 12 A poster looking for quality service or customer satisfaction at CW is "barking up the wrong tree".

June 15 You purchased 3 years of GS Roadside Assistance "against your better judgement". Really? You, who hates this company so much, bought this policy after you have had NOTHING but bad experiences with CW and GS? That defies logic.

June 16 Just to rant on a different company, Flying J has their RV lanes laid out badly (according to your exacting standards. You'd think their beloved CEO would have more important issues with his company in such trouble ripping off trucking companies for rebates that they earned. You think maybe Pilot/Flying J will start a Dear Jimmy section to their website?

June 16 Coast to Coast membership wont save you money, YOU SUSPECT, because some resorts add fees. Are you a C2C member, I have been since 2007 and I have ZERO complaints with the membership.

cKarlGO........I can only hope I live to see you actually go and leave this forum to ite intended purpose, the USEFUL exchange of information.

USA 2, Ghana 1...............Gotta love soccer.

OMG weight police, dog police, walmart police, noise police, light police..NOW we have the thread police