The unsurprising failure of GSRA
A few weeks back (against my better judgement), I purchased 3 years worth of GSRA platinum on the off chance that I would need assistance. Well, today I needed it in the form of a jump for my dead car...
Forum Discussion
GSRoadsideAssistance wrote:
Thank you for your post, cKarlGo. I apologize for any difficulties you experienced regarding your membership. I would like the opportunity to speak with you concerning your post. I would be more than happy to contact you…please send me a private message with your Good Sam Roadside Assistance membership number and contact information: telephone and e-mail. I am looking forward to speaking with you. Thank you, Frank
I am no longer am a customer of GSRA. I called this morning and had my money refunded and my account cancelled. I cannot afford to pay for an unreliable service which leaves its customers stranded for many hours and then tells them that it's their problem.
Your representative suggested that I simply find someone else to do the service and pay for it myself. That begs the question as to what the point of GSRA is and why I would pay you for offering no service to me whatsoever.
Since I often travel with an elderly parent, I cannot gamble on the chance that I'll catch GSRA on a good day where your company representatives believe that I'm owed the service that was advertised and that I paid for.
