Tire & Wheel - GAP Insurance Complaint
OK I will be the first to admit that I made a horrendous mistake by purchasing both of these insurance plans from my Camping World dealer. Before I start, you might want to give a read to my original post about my problems with the purchase of the trailer - Camping World of Oxford, Anniston, AL: Complaint.
So I paid the $895 for T&W insurance and another $895 for the GAP insurance. I recently had a blow-out on the freeway and upon my return home I called the Safe-Guard Warranty Corp. to file a claim. The woman on the phone gave me three steps to follow: 1. Take pictures of the blown tire; 2. submit all receipts for the replacement costs; 3. submit a copy of the Safe-Guard contract. When I did all three and called back to see if I could submit via email, I got an entirely different answer. I was told at that time, that none of those things applied and because I did not contact Safe-Guard at the time of the blowout, my claim was summarily denied.
I went from zero to pissed off in a real hurry. I called back to cancel my policy, an entirely different person answered and said she would approve the claim. Unbelievable. All this aggravation for $92.
Three weeks later, same wheel, different tire, blows again in the same manner. Learning from my first experience, I followed all the rules. Called to notify of the blow-out, took tire to the facility they approved and waited.....The facility called Safe-Guard to tell them the tire was completely blown out and that it appeared to be total radial separation. Safe-Guard denied the claim because it did not fit their definition of a justifiable reason.
I am so done with anything Camping World. I have submitted, both online and by letter cancellation requests for both the Tire and Wheel policy as well as the GAP policy. Based on the aggravation I am going through for $92 - can you imagine what it would be like for $10-30k for the GAP????? I do not want to find out.
So, here is what I now have to wait for. Initially, the website states that a representative will contact me soon about the cancellation. Yea, right. Then the process will take 5-6 weeks, be returned to the original dealer, who must pay me the owed amount. I really do not have any faith in this process. I can't believe I am going to be out almost $1700.00 over this.
Lets add one more thing....if you read the first complaint I submitted, then you noticed my paperwork had to be completed about six times because he kept getting the VIN wrong. Looking at my Safe-Guard contracts....he submitted the wrong VIN to them for both coverages. I'm pretty sure that will cause additional problems as well.
It would be nice to get Marcus' input on this issue, but after the interview he recently did, I just don't see him caring about continued or return business. I am willing though to take this as far as I can to get my money back and to hit every RV Forum with this complaint until I do.
Do NOT under any circumstances by GAP or Tire and Wheel insurance from Safe-Guard - who is owned by Camping World/Good Sam. Here is one more tidbit for whoever actually reads this.
My wife and I have already decided to go full-time and are looking to purchase a motorhome very soon. Guess where we won't be going!
So I paid the $895 for T&W insurance and another $895 for the GAP insurance. I recently had a blow-out on the freeway and upon my return home I called the Safe-Guard Warranty Corp. to file a claim. The woman on the phone gave me three steps to follow: 1. Take pictures of the blown tire; 2. submit all receipts for the replacement costs; 3. submit a copy of the Safe-Guard contract. When I did all three and called back to see if I could submit via email, I got an entirely different answer. I was told at that time, that none of those things applied and because I did not contact Safe-Guard at the time of the blowout, my claim was summarily denied.
I went from zero to pissed off in a real hurry. I called back to cancel my policy, an entirely different person answered and said she would approve the claim. Unbelievable. All this aggravation for $92.
Three weeks later, same wheel, different tire, blows again in the same manner. Learning from my first experience, I followed all the rules. Called to notify of the blow-out, took tire to the facility they approved and waited.....The facility called Safe-Guard to tell them the tire was completely blown out and that it appeared to be total radial separation. Safe-Guard denied the claim because it did not fit their definition of a justifiable reason.
I am so done with anything Camping World. I have submitted, both online and by letter cancellation requests for both the Tire and Wheel policy as well as the GAP policy. Based on the aggravation I am going through for $92 - can you imagine what it would be like for $10-30k for the GAP????? I do not want to find out.
So, here is what I now have to wait for. Initially, the website states that a representative will contact me soon about the cancellation. Yea, right. Then the process will take 5-6 weeks, be returned to the original dealer, who must pay me the owed amount. I really do not have any faith in this process. I can't believe I am going to be out almost $1700.00 over this.
Lets add one more thing....if you read the first complaint I submitted, then you noticed my paperwork had to be completed about six times because he kept getting the VIN wrong. Looking at my Safe-Guard contracts....he submitted the wrong VIN to them for both coverages. I'm pretty sure that will cause additional problems as well.
It would be nice to get Marcus' input on this issue, but after the interview he recently did, I just don't see him caring about continued or return business. I am willing though to take this as far as I can to get my money back and to hit every RV Forum with this complaint until I do.
Do NOT under any circumstances by GAP or Tire and Wheel insurance from Safe-Guard - who is owned by Camping World/Good Sam. Here is one more tidbit for whoever actually reads this.
My wife and I have already decided to go full-time and are looking to purchase a motorhome very soon. Guess where we won't be going!
