Tire and Wheel Warrant issue - Unhappy
Folks, I grew up respecting the Good Sam name. It was the "be-all end-all" of all things camping and RVing. As an adult I am a member of Good Sam in one fashion or another going on 20 years. Your ro...
Forum Discussion
I think, rather I will take it as sarcastic humor, which I love. No hurt taken.
I will say this: Corporate read, responded immediately, and aggressively investigated the situation. They reached out to me privately and we had a healthy discussion on the disconnects between instructions from the service center and the claims department.
Moving forward I truly hope I am a part of fixing this. Corporate management definitely left me with the impression they are deeply engaged and changing the culture of disconnects with the program. New senior management teams are in place and dedicated to turning this around for the positive. Early AM I received correct pictures from both the Tire Warranty person and the service provider. They gave the courtesy of also sending them to claims and it was acknowledged.
My tires are 2 years and 5 months old and have 1670 miles on them. I maintain pressure and never fail to check prior to driving. I put those miles on it driving to Texas and checked condition and pressure daily. Just how I roll. So I absolutely know there isn't any premature wear or heat damage. The pictures show a very large nail...almost a spike in the tire. My assumption is you just don't plug tires anymore, particularly on a 15000 pound motorhome.
Heck if "we" (management and me as a 20 plus years Good Sam Affiliation) can turn this around I would gladly testify to this and even make a commercial for them touting the improvements.
I will say this: Corporate read, responded immediately, and aggressively investigated the situation. They reached out to me privately and we had a healthy discussion on the disconnects between instructions from the service center and the claims department.
Moving forward I truly hope I am a part of fixing this. Corporate management definitely left me with the impression they are deeply engaged and changing the culture of disconnects with the program. New senior management teams are in place and dedicated to turning this around for the positive. Early AM I received correct pictures from both the Tire Warranty person and the service provider. They gave the courtesy of also sending them to claims and it was acknowledged.
My tires are 2 years and 5 months old and have 1670 miles on them. I maintain pressure and never fail to check prior to driving. I put those miles on it driving to Texas and checked condition and pressure daily. Just how I roll. So I absolutely know there isn't any premature wear or heat damage. The pictures show a very large nail...almost a spike in the tire. My assumption is you just don't plug tires anymore, particularly on a 15000 pound motorhome.
Heck if "we" (management and me as a 20 plus years Good Sam Affiliation) can turn this around I would gladly testify to this and even make a commercial for them touting the improvements.
