GSRoadsideAssistance wrote:
Thank you for your post, 4x4Dodger.
Regarding your questions, our objective at Good Sam Roadside Assistance is to provide our members with a broad variety of communications channels to address your questions and comments, including: (1) Member Benefit Brochures and FAQs available at goodsamroadside.com, (2) E-mail contact with a Service Representative available at goodsamroadside.com, (3) Member Services Agents available 24 hours daily, 7 days a week at 1-800-601-2850, (4) U. S. Mail address available at goodsamroadside.com, and (5) MarcusVIP@goodsamfamily.com.
Additionally, I will respond to requests for one-on-one communications via RV.Net Open Roads Forum private messages.
Thank you for your membership.
Frank
Good Sam Roadside Assistance
Thanks for your response but it really isnt an answer.
Why cant I just get a simple straight answer to this question right here on this forum...isnt that what it's for? Isnt this forum just another of those "broad Varieties of Communication channels"?
This is not a difficult question.
If the Exclusions and Limitations are already published in some other document available to anyone who asks why not share them here? There certainly must exist a policy for those times when communications between the customer/member and the Service Rep is just not possible PRIOR to a repair/Tow, such as I describe in my original post.
Your answer seems inconsistent with a company that prides itself on customer service and transparency.
