Tow Truck Policy
This morning we had to call to order a tow truck for one of our vehicles. We have the Platinum Roadside Assistance and have been customers for 15 years. We have always serviced our vehicle at a specif...
Forum Discussion
valhalla360 wrote:ReneeG wrote:
This morning we had to call to order a tow truck for one of our vehicles. We have the Platinum Roadside Assistance and have been customers for 15 years. We have always serviced our vehicle at a specific dealership and in this case, it had to go back to the dealership due to a possible problem with the way the oil filter was seated the last time the oil was changed. When we started it, oil leaked all over. When we called, we asked to tow it to the dealership, but they wanted to tow it to the nearest repair facility which happens to be WalMart! That's ridiculous! Because we have to go to the dealer, it's an extra $45!!! We asked what happens if WalMart does not have the parts needed to deal with the repair since they are not a Jeep dealership. She said it would then need to be towed to the dealership. We asked, who pays for that tow? She said, we would still have to pay the extra $45 since they are not the nearest facility. Why does there have to be this extra layer of complexity? Our dealership is 11.5 miles away and WalMart is 1.5 miles away.
- Insurance pays for coverage for the time period covered. What you paid last year, covered last year. It has no bearing on this year. - - Replacing...or tightening an oil filter should be within the capability of any service center.
- $45 for an extra 10 miles towing is dirt cheap.
- Why not hook up to the MH and pull it into the dealer? A leaky oil filter shouldn't be bothered by towing with the RV.
- Insurance pays for coverage for the time period covered. What you paid last year, covered last year. It has no bearing on this year. I'm aware of that. Our coverage level has not changed.
- Replacing...or tightening an oil filter should be within the capability of any service center. If that is the case. It could be something else.
- $45 for an extra 10 miles towing is dirt cheap. - Why not hook up to the MH and pull it into the dealer? A leaky oil filter shouldn't be bothered by towing with the RV. We don't have a MH, we have a FW, see my original post signature.
