Towing overage?

missnmountains wrote:
Not to bust chops in an ugly situation, but we gave up on the good sam. They never called. We are being towed out in the morning by our insurance to the dealer that can and will work on it.

I guess that covers the good sam towing. Thank goodness for Geico.

Ken

Another satisfied customer!

Call and get your money back that you paid for the "membership." That's exactly what I did.

missnmountains wrote:
Not to bust chops in an ugly situation, but we gave up on the good sam. They never called. We are being towed out in the morning by our insurance to the dealer that can and will work on it.

I guess that covers the good sam towing. Thank goodness for Geico.

Ken

Good for you, glad you got some competent help finally. Hope you have no further troubles and enjoy the rest of your trip when it gets going again.

Not to bust chops in an ugly situation, but we gave up on the good sam. They never called. We are being towed out in the morning by our insurance to the dealer that can and will work on it.

I guess that covers the good sam towing. Thank goodness for Geico.

Ken

missnmountains wrote:

hmknightnc wrote:
Huh? Your power train is under warranty but a failure of that power train, which would require towing, doesn't kick in the method to get it repaired. Weird

Doesn't your normal vehicle insurance cover towing to an authorized repair facility?

Good Sam towing coverage covers you for a tow to the nearest GS authorized repair facility. They don't know nor care anything about your warranty unless it gets them out of paying (as it should be with a warranty).

You might not have purchased a new vehicle in the past, but the towing on your warranty does not cover the entire period provided.

Based on your logic why would you ever buy a good SAMs towing. You suggest your vehicle warranty or your insurance. What would be the point of having good sam
coverage then?

Ken

Well, you got it exactly right. I always buy my tow vehicles new (currently have 3 of them). Every power train warranty I have ever had included towing for that power train for the duration of the power train warranty. And yes, I carry towing on my normal vehicle insurance as well. Yes, I have had both CoachNet and GS in the past when tossed in with the trailers. Never used them and never renewed them because my warranty and normal insurance always kicked in first. Not saying they are bad insurance just not useful for me. And yes, I read the conditions necessary to use them. They both clearly articulated they would tow to the nearest authorized repair facility (which is not the same as the nearest dealer authorized to do OEM warranty repairs.).

So, like I said, you got it exactly right. For me there is no point in having GS coverage for TVs for the reason you stated.

missnmountains,

Thank you Sir for your information. I have forwarded this matter to our executive team within the Roadside program. Thank you for working with us in this matter.

Mark F
Marcus' Rapid Response Team
goodsamcs@goodsamfamily.com

Good Sam Care Team wrote:
Hello missnmountains,

Thank you for writing in and I'm sorry to hear this happened. If you could please send me your contact information in a private message, I would be happy to have someone look into this for you. Please let me know if you need anything else at all. Thank you and have a good day!

Elizabeth Black-Osborn
Marcus Rapid Response Team

Contact info sent. Sorry I think it sent three times. The internet here cuts quite often.

Ken

I fully understand the logic. Your contract says they tow to the closest repair facility, not the closest Chevy dealer. There's a huge difference.
Every new vehicle warranty I've had covered towing it to the nearest dealer. So skip CN and call Chev.

Hello missnmountains,

Thank you for writing in and I'm sorry to hear this happened. If you could please send me your contact information in a private message, I would be happy to have someone look into this for you. Please let me know if you need anything else at all. Thank you and have a good day!

Elizabeth Black-Osborn
Marcus Rapid Response Team

missnmountains wrote:

hmknightnc wrote:
Huh? Your power train is under warranty but a failure of that power train, which would require towing, doesn't kick in the method to get it repaired. Weird

Doesn't your normal vehicle insurance cover towing to an authorized repair facility?

Good Sam towing coverage covers you for a tow to the nearest GS authorized repair facility. They don't know nor care anything about your warranty unless it gets them out of paying (as it should be with a warranty).

You might not have purchased a new vehicle in the past, but the towing on your warranty does not cover the entire period provided.

Based on your logic why would you ever buy a good SAMs towing. You suggest your vehicle warranty or your insurance. What would be the point of having good sam coverage then?

Ken

It's always better to have a little more, rather than; not enough !

hmknightnc wrote:
Huh? Your power train is under warranty but a failure of that power train, which would require towing, doesn't kick in the method to get it repaired. Weird

Doesn't your normal vehicle insurance cover towing to an authorized repair facility?

Good Sam towing coverage covers you for a tow to the nearest GS authorized repair facility. They don't know nor care anything about your warranty unless it gets them out of paying (as it should be with a warranty).

You might not have purchased a new vehicle in the past, but the towing on your warranty does not cover the entire period provided.

Based on your logic why would you ever buy a good SAMs towing. You suggest your vehicle warranty or your insurance. What would be the point of having good sam coverage then?

Ken