Towing

bigredo1 wrote:
It was towed to the same repair facility I didn`t know was there Good Sam took care of it The first time all was OK but the next time is what I want to know about so Good Sam sent it back to them now they are tell me that Good Sam won`t pay all the towed who knows they still have have it and they are going to add it to my bill I will know more when I pick it up

Just a guess, but I am willing to bet you asked GS or the tow driver to take it to the shop you had it worked on before. If so, there is probably a shop closer. If that is the case you have to pay for the mileage from the closest shop to the shop you asked for. You may want to send a message to the Good Sam Care Team and tell them you were towed, but the tow company said you are responsible for part of it. They will look into it and see what happened. Hopefully they will fix it, or let you know why they can't fix it.

What do you mean GS sent it back to them? Are you talking about a seperate GS product than ERS?

It was towed to the same repair facility I didn`t know was there Good Sam took care of it The first time all was OK but the next time is what I want to know about so Good Sam sent it back to them now they are tell me that Good Sam won`t pay all the towed who knows they still have have it and they are going to add it to my bill I will know more when I pick it up

bigredo1 wrote:
How many times can you use Good Sam towing in a year?? What happen mt motorhome when down and they came and got no cost but 2 mo. later some thing eles goes down and they came and got it and the tow co. say they will not pay for all of it this time I have ben a menber for over15 years and this is the first time I used it ..

Did you want it towed to the nearest repair facility or somewhere else?

Hello bigredo1,

Thank you for posting your question! There are no stated program usage limits and occasional use of the product for emergency situations is expected. In an effort to keep our prices as affordable as possible for all our members, ART monitors program usage during a rolling 12 month membership period (from January to January, February to February, etc.) and excessive activity will be recognized. Please keep in mind that an example of excessive activity is once per month, when average use is once per 2 years. I hope this helps and please let me know if you need anything else. Thank you for your membership and have a good day!

Elizabeth Black-Osborn
Marcus Rapid Response Team
elizabeth.black-osborn@goodsam.com

No the first time it was inthe computer and this time the oil cooler went out

If the breakdown is for the same reason, ie dead battery, bad starter - that might be an issue for multiple tow calls within a short period.

We have used good same for many years and some years we have used it more than twice and not a problem.
We have used it for our motor home and our car.