Unable to receive local assistance
Hello. Just discovered this forum and thought someone might be able to shed some light on this. A couple of years ago we were on our way from Grand Canyon to 29 Palms, CA. Just about 20 miles out ...
Forum Discussion
toedtoes wrote:fisher99 wrote:toedtoes wrote:fisher99 wrote:
Thanks for the responses. Doesn't sound encouraging that there is an "escalation" option for situations like this, but we'll see what GS says.
Not encouraging? By your own admission, this "problem" occurred TWO YEARS AGO. GS is actually willing to look at it and possibly do something for you TWO YEARS later and that's not encouraging? Any other RA would simply tell you it's been two years and there's nothing they can do for you.
I recently needed a tow and used my AAA. Their contracted provider kept pushing back their response time - first saying they'd be there the following day, then that next day saying it'd be another one or two days. I ended up paying out-of-pocket for an independent provider to get towed the first day. Guess what? I contacted AAA and have had my issue "escalated" so that I can get reimbursed. I certainly am glad they have an escalation option available for me.
Calm down and take a deep breath... ;) What I meant by "not encouraging" was that the comments from others seemed to indicate that my experience was normal, which is not encouraging. And read my next post for more information.
Your post said nothing about others' posts. You simply stated that it is not encouraging that they (GS) have an "escalation" process in place. And there is no "next post". Perhaps you should be more clear with your comments.
As for the rest, this happened to you TWO YEARS AGO. Why even post about it now? But since you have, maybe just the fact that GS is even willing to "look into" it deserves a bit of credit - I don't know any other company that would respond to a 2-year old complaint.
Be careful. I don't think that all of that YELLING is healthy... ;)
In any case, I fully agree with you that GSRA deserves credit for addressing this 2 year old issue, and I think I gave them that credit in my last post. As for why I would even post about it 2 years after the fact, I think the results from GSRA answer that question nicely.
