Unfare pricing practices

cKarlGo wrote:

UsualSuspect wrote:

cKarlGo wrote:
So Good Sam authorized a repair and then refused to pay for it?

Color me shocked.

No, most Extended Warranty Companies only pay a certain amount for a repair. In this case the shop wants more than what is allowed. The OP has 2 choices, either pay it and have it done there, or find somewhere that will do it for that amount. There are also things excluded and the reason why should read the policy before signing. Do you ever have anything positive to say?

The OP said "They have accepted the claim and authorized my mechanic to remove the head bolts as they needed to me measured. After removing the adjuster now realizes that they are NOT measurable and has now refused to pay for the removal labor." They clearly did, according to the OP, what I commented on. It would be helpful if you paid attention to all of the details in the thread, it seems.

Let me expand, all the extended contracts out there will state they will only inspect it when it has been disassembled, and will only pay for items covered.
The way it works is you call the Company, or have your mechanic call them. They send a pre-authorization stating they will pay if they find a covered part is defective or non-serviceable after it is disassembled and they inspect it. In this case they found the head bolts were not covered after dis-assembly. If the part is not covered, then you end up paying the labor, and the repair. That is why you need to read it before you sign ;) Most do not know or realize this is in the fine print, but I have yet to see one that states otherwise. I went through this when I was researching the purchase of one and saw that in the fine print.
Now that you know how it works, my guess is the OP did not either, but will go back and read the fine print and see why it was, then it was not. Hopefully he can convince them they are covered, or GS will explain it, then cover it as goodwill.