Used GSRA for the first time today.
I was heading home from a great five week stay at McKinney Falls in Austin, Texas this morning. Suddenly, I felt a strange vibration. I pulled over on I-35, but the traffic was so heavy there was no way I could get out of the truck. I could see the trailer tires in my mirrors. They didn't seem flat. The Truck computer indicated the truck tires were fine. I slowly drove on the shoulder to the next exit and managed to pull in behind a gas station. The tread had come off of one of the trailer tires. It did a little damage, but nothing compared to what could have happened. I have heard horror stories about blowouts.
I immediately used the GS app on my iPhone. I got a call from a rep almost the second I put my phone back in my pocket. She was very nice and told me that I would get a text telling me who was coming and what the ETA was. The text came about 20 minutes later with an ETA of 90 minutes. While I was reading the text, the Jack Rabbit Network people called me to tell me the tire service was on the way and would arrive within 45 minutes instead of the 90 mentioned in the text.
About 50 minutes later, the tire guy arrived. He jacked up the Colby T, changed the tire, aired up the spare, let the Colby T back down, handed me his receipt book to sign, gave me my receipt, and drove away with a $10.00 tip.
I got back on the road within two hours. I was very satisfied with Good Sam's response, the wait time, and most important to me- the quality of service I received from the tire service.
Oh, before that handful of know-it-alls, who always have something negative to say about everyone else's posts, asks why I didn't just change my own tire, I will explain:
The Colby T is a single axle little trailer that is lower to the ground than any other trailer I have seen. I have tried to find a jack low enough to get under there. Even the tire service dude had to go to a third option. He used one of those huge flat jacks that rolls on wheels. You guys with tandem axle trailers don't know how lucky you are!
Happy Trails, ya'll!
I immediately used the GS app on my iPhone. I got a call from a rep almost the second I put my phone back in my pocket. She was very nice and told me that I would get a text telling me who was coming and what the ETA was. The text came about 20 minutes later with an ETA of 90 minutes. While I was reading the text, the Jack Rabbit Network people called me to tell me the tire service was on the way and would arrive within 45 minutes instead of the 90 mentioned in the text.
About 50 minutes later, the tire guy arrived. He jacked up the Colby T, changed the tire, aired up the spare, let the Colby T back down, handed me his receipt book to sign, gave me my receipt, and drove away with a $10.00 tip.
I got back on the road within two hours. I was very satisfied with Good Sam's response, the wait time, and most important to me- the quality of service I received from the tire service.
Oh, before that handful of know-it-alls, who always have something negative to say about everyone else's posts, asks why I didn't just change my own tire, I will explain:
The Colby T is a single axle little trailer that is lower to the ground than any other trailer I have seen. I have tried to find a jack low enough to get under there. Even the tire service dude had to go to a third option. He used one of those huge flat jacks that rolls on wheels. You guys with tandem axle trailers don't know how lucky you are!
Happy Trails, ya'll!
