Very disappointed with Good Sam
We were on our way south for a quick breath of warm air on Saturday, Feb. 29 at 9 p.m. or so when the serpentine belt on our truck broke just 5 miles short of our destination for that night.
We managed to coast into the Cherry Blossoms Pilot Travel Center at Exit 129 on I-75 south in Georgetown, KY, before totally losing power, where I called Good Sam.
After giving the call center a great deal of information, it was determined that it would take several hours, if not all night, to get our truck and RV towed to a repair center, where because the next day was Sunday, we would have sat like chickens until the repair center opened up on Monday.
An effort was made by Good Same to get a mobile mechanic to us that night, but after talking to the mechanic myself it was determined that the mechanic was 80 miles away and would not come out at all until Monday.
And no, Good Sam would not tow us to a nearby motel-only to a repair center. And the call center operator said she could not locate a motel near a repair center, she wasn't authorized to do that. But she wouldn't tell us which repair shop Good Sam wanted to send us to, either, so we could look it up ourselves.
I hung up the phone.
We spent the night, which was cold, in our RV in the travel center and turned on the propane on the RV stove to keep warm. In the morning we were VERY fortunate to talk to an employee who was kind enough to contact another mobile mechanic who was right in the area, who went out of his way to get us back on the road and on schedule later that day. We will always be grateful to Shawn DeVaughn, the employee at that Pilot Travel Center. Without him we could very possibly still be there.
I am very disappointed in Good Sam, to say the least, and will NOT be renewing my insurance next year...I had JUST renewed it for this year before this event occurred, if it had occurred a few weeks earlier, I would have saved myself $120.
We managed to coast into the Cherry Blossoms Pilot Travel Center at Exit 129 on I-75 south in Georgetown, KY, before totally losing power, where I called Good Sam.
After giving the call center a great deal of information, it was determined that it would take several hours, if not all night, to get our truck and RV towed to a repair center, where because the next day was Sunday, we would have sat like chickens until the repair center opened up on Monday.
An effort was made by Good Same to get a mobile mechanic to us that night, but after talking to the mechanic myself it was determined that the mechanic was 80 miles away and would not come out at all until Monday.
And no, Good Sam would not tow us to a nearby motel-only to a repair center. And the call center operator said she could not locate a motel near a repair center, she wasn't authorized to do that. But she wouldn't tell us which repair shop Good Sam wanted to send us to, either, so we could look it up ourselves.
I hung up the phone.
We spent the night, which was cold, in our RV in the travel center and turned on the propane on the RV stove to keep warm. In the morning we were VERY fortunate to talk to an employee who was kind enough to contact another mobile mechanic who was right in the area, who went out of his way to get us back on the road and on schedule later that day. We will always be grateful to Shawn DeVaughn, the employee at that Pilot Travel Center. Without him we could very possibly still be there.
I am very disappointed in Good Sam, to say the least, and will NOT be renewing my insurance next year...I had JUST renewed it for this year before this event occurred, if it had occurred a few weeks earlier, I would have saved myself $120.
