darsben wrote:
No excuse for a rude agent but here is the pertinent part from the good sam brochure
vehicle lockout service
We will pay for a locksmith to come to your location and gain
entrance into your vehicle. Member is responsible for payment
for all additional labor, as well as all parts, including the cost of
replacement keys
The way I read it is that they will help you gain entrance to your vehicle only.
You do not state if you were locked out of your MH. The way I read it is that if you are not locked out you do not qualify for service.
I checked with Customer Service and asked if this was a covered lockout. They told me that my Platinum Plus benefit did cover this lockout / lost key event. They stated that the key replacement wouldn't be covered in this case. The roadside assistance call center told me to start calling locksmiths on my own as there was NO coverage at all. That is nonsense and not what they do to sell you on the plan. Since you don't know what plan I signed up for and don't know what brochure I saw when I signed up your post is unhelpful at best. While I am not an attorney (my wife is however) I can tell you that I had excellent service when I called Coach Net in the past. Unfortunately, I canceled them to keep Good Sam Roadside Assistance. This sort of problem could be avoided if the call center employees would be at least more empathetic to customers and "figure out a way" to help them out in their situation. The representative was unhelpful at best.
