What am I doing wrong.? Two times I have had breakdowns on the road while camping and both times I had trouble getting assistance. The first time was a hot day in August while returning home from a family trip I had a blowout on our fifth wheel. After pulling to the shoulder my wife called for roadside assistance. The operator could not find our location even though she was given detailed info on our location. We were on Interstate 70 near Baltimore. After multiple calls and call backs, we were told no one was available to assist. We told the operator we would change the tire ourselves, which we did and went on our way. The second time, we were on our way home when a brake line on my pickup blew out. We called for assistance and were told no one could help us for two days. We were able to return to the campground and I made arrangements to be towed the next morning to a repair facility. I was not camping in the wilderness.. once was near Baltimore and the second time was the Eastern Shore of Virginia....very disappointed...

It's about the same for all places I think.... 2 years ago we were on the Baltimore Beltway and had a blowout... They could not find my location either...I was next to an exit sign , mile marker , and interstate sign telling me the highway and direction....Btw-- it was not Good SAMs...it was Coach.net

ed6713 wrote:Coach-NetVery happy with them.Isn't it amazing. I almost believe Marcus Leonis is working for Coach net. He sure is giving Coach net a lot of business. Looks like he is trying to dump old time GS ERS members that have been loyal for years.

Soon someone from the rapid response team will ask to help you. Personally I think they intercede just to stop the thread, so if they do contact you make sure you follow up with us.The thread will probably be closed by the time you get your answer so you will have to start a new thread (I think this is part of their plan).It is called blowing smoke up your ----

I guess I'm just lucky. I've had GS ERS for 20 years, and I've had to use them three times. I've never had to wait more than an hour for help to arrive.

stranded | Good Sam Community

ed6713
Explorer
Sep 21, 2014
Coach-Net

Very happy with them.
ford_truck_guy
Nomad
Sep 21, 2014
It's about the same for all places I think.... 2 years ago we were on the Baltimore Beltway and had a blowout... They could not find my location either...I was next to an exit sign , mile marker , and interstate sign telling me the highway and direction....
Btw-- it was not Good SAMs...it was Coach.net
WyoTraveler
Explorer
Sep 21, 2014
ed6713 wrote:
Coach-Net

Very happy with them.

Isn't it amazing. I almost believe Marcus Leonis is working for Coach net. He sure is giving Coach net a lot of business. Looks like he is trying to dump old time GS ERS members that have been loyal for years.
darsben
Explorer II
Sep 21, 2014
Soon someone from the rapid response team will ask to help you.
Personally I think they intercede just to stop the thread, so if they do contact you make sure you follow up with us.
The thread will probably be closed by the time you get your answer so you will have to start a new thread (I think this is part of their plan).
It is called blowing smoke up your ----
TucsonJim
Explorer II
Sep 21, 2014
I guess I'm just lucky. I've had GS ERS for 20 years, and I've had to use them three times. I've never had to wait more than an hour for help to arrive.
PortWentworthSa
Explorer
Sep 21, 2014
There is absolutely no excuse for the way GS left you stranded twice on the side of the highway. However, they will certainly come up with one.
They are very creative on making excuses for their many blunders.

I'm sorry you had problems. I hope you learned that you can not depend on GSRA to be there when you really need them.
Francesca_Knowl
Explorer
Sep 21, 2014
The death penalty isn't enough punishment for those who are responsible for this travesty, but it would be a good start.
guidry
Explorer
Sep 21, 2014
TucsonJim wrote:
I guess I'm just lucky. I've had GS ERS for 20 years, and I've had to use them three times. I've never had to wait more than an hour for help to arri7ve.

I'd be curious what it cost for 20yrs of monthly payments vs 3 cash tow truck call outs? I have ERS through my auto insurance and haven't use them in 2 years. I'll have to break out my calculator. Something to think about since we always read about ERS members having to find their own tow service when Good Sam can't and leaves them stranded.
DustyR
Explorer
Sep 21, 2014
guidry wrote:
TucsonJim wrote:
I guess I'm just lucky. I've had GS ERS for 20 years, and I've had to use them three times. I've never had to wait more than an hour for help to arri7ve.

I'd be curious what it cost for 20yrs of monthly payments vs 3 cash tow truck call outs? I have ERS through my auto insurance and haven't use them in 2 years. I'll have to break out my calculator. Something to think about since we always read about ERS members having to find their own tow service when Good Sam can't and leaves them stranded.

X-2

I'm due for renewal in October. I have read these horror stories and don't doubt their word. I have done business with groups such as GSRA and often told them, they were at the bottom of my priority list and the earliest I could schedule their client is tomorrow morning. Because of the limited $$ they were willing to pay for the service. required.

My brother has used GSRA three times in the past and is very satisfied with their service.

Still undecided on renewal.
midnightsadie
Explorer II
Sep 21, 2014
DUSTY got it right, I,ve been told THEY barter the price of the service call to four shops then take the lowest bid, thats why it takes so long for the call back. and if theres no takers YOU GET TOLD we can,t find a service shop.

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