Left stranded night before Thanksgiving...
Within a couple months of joining roadside assistance we desperately needed it for the first time. On our way to my mother's house for Thanksgiving, we broke down about 70 miles from our home, with 60 miles to go to Mom's. It was 9PM, the night before Thanksgiving with the whole family, 2 dogs, and food for the next day. We were basically in the middle of nowhere.
We called RSA and were ultimately told they would send a tow truck and we would be towed to a Chevy dealer 11 miles away and left there. I protested, knowing the dealer would be closed the next day (Thanksgiving Thursday), and we would be left there in the parking lot until they opened Friday morning. I wanted to be towed the 70 miles home. We supposedly had 80 mile towing coverage. I demanded to speak with a manager. He said RSA towing only covered towing to the nearest repair facility. I explained that the dealer would be closed the next day, and we'd be stranded for two nights in a dealer parking lot. The manager told me "That's all we can do". Needless to say, that made a bad situation seem hopeless. I told them not to bother. By now it was cold and 11 o'clock at night. I booked my own tow home and feel RSA ruined our Thanksgiving. Under these circumstances, when I really needed to speak to a caring human being, all I got was a 'robot' that would have my cold family and dogs spend the next 2 days in a car, in a closed dealer parking lot in some small town I'd never heard of.
I cancelled my 2 year RSA membership and was given a refund and a very short apology by the phone operator. I never heard another word from anyone in management, but I still get very angry every day when I recieve ALL the Good Sam's solicitations in my inbox and mailbox...
We called RSA and were ultimately told they would send a tow truck and we would be towed to a Chevy dealer 11 miles away and left there. I protested, knowing the dealer would be closed the next day (Thanksgiving Thursday), and we would be left there in the parking lot until they opened Friday morning. I wanted to be towed the 70 miles home. We supposedly had 80 mile towing coverage. I demanded to speak with a manager. He said RSA towing only covered towing to the nearest repair facility. I explained that the dealer would be closed the next day, and we'd be stranded for two nights in a dealer parking lot. The manager told me "That's all we can do". Needless to say, that made a bad situation seem hopeless. I told them not to bother. By now it was cold and 11 o'clock at night. I booked my own tow home and feel RSA ruined our Thanksgiving. Under these circumstances, when I really needed to speak to a caring human being, all I got was a 'robot' that would have my cold family and dogs spend the next 2 days in a car, in a closed dealer parking lot in some small town I'd never heard of.
I cancelled my 2 year RSA membership and was given a refund and a very short apology by the phone operator. I never heard another word from anyone in management, but I still get very angry every day when I recieve ALL the Good Sam's solicitations in my inbox and mailbox...
