Very poor service, rude agent and left stranded

Hi,
Good Sam Care Team reached out to me and said that the situation should have been handled differently. He did point out that since the "hitch" was locked I was still mobile but they should have dispatched out service anyway. To be clear I wasn't "stranded" per se a better way of putting it is I was left to my own devices to resolve the problem. Bottom line in this situation is the Good Sam Care team has resolved this issue to my satisfaction. I appreciated them reaching out to me.