Very Poor Service With Good Sam Roadside Service

Question

We have had Good Sam Roadside Service for a few years now. We have only used it twice. The first time my wife was left out in the hot sun for 5 hours while the service tried to find someone to tow are locked up Subaru. The latest time, yesterday, our Prius was going into neutral on highway 99. I managed to coast into a Valero in Galt and called the 800 number. After a long hot, wait on the phone they said to ask the attendant if I could park my car there. There was no service available. The Valero attendance said my car would be towed in violation. The Service was no help.
I don't understand why Good Sam would be associated with such a company. We pay and get no help in rough situations.

midnightsadie · Answer

good same just calls there contracted service shop. BUT they have no idea what happens after that. the shop could come right away or when they feel like it. IF I ever had GS I,d bug them every hour. BUT since I read all the stories on here about bad service I bought coach net ,used three times service just great, guess it just depends on how you screen your contractor.

good_sam_care_t · Answer

Hello LarryNB1211,Thank you for contacting Good Sam, I apologize for the experiences you have had with Good Sam Roadside Assistance. Please provide your membership and contact number in a private message. We will look into these situations further.Thank you,EllaGood Sam Care Team

sidecarflip · Answer

Seems to be the norm with good service the exception.

good_sam_care_t · Answer

Hello,I am closing this topic due to lack of activity. Thank you for your time and participating. Please feel free to open a new thread on this topic in the future if you wish.Thank you,EllaGood Sam Care Team

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Very Poor Service With Good Sam Roadside Service

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