Forum Discussion

rushshopping's avatar
rushshopping
Explorer
Sep 10, 2016

We also are "Never Again"

On August 20th we had need of assistance after contact with a concrete pole torn our right wheel well fender off, broke the right side window stanchion and caused half of our front windshield to come out of the seal. After contacting Roadside assistance, was told by the rep that we didn't sound like we were disabled.

When I asked for a supervisor, she hung up on me. Not a happy camper.

Looking at AAA and coach.com for new service. Anyone have any other recommendations?
Roadside Assistance
  • RognBon's avatar
    RognBon
    Explorer
    Sep 10, 2016
    I have had three different roadside assistance providers over the years and have never had one that would tow due to a disablement caused by an accident.They would only provide a tow if the disablement was caused by a mechanical issue. I have had to pay twice for tows that were due to an accident. My vehicle insurance reimbursed me for the tow.
  • rushshopping's avatar
    rushshopping
    Explorer
    Sep 10, 2016
    ScottG wrote:
    From the sounds of it, I would have been afraid that huge windshield would fall out while driving.
    Our thoughts exactly!!!!
  • ScottG's avatar
    ScottG
    Nomad
    Sep 10, 2016
    From the sounds of it, I would have been afraid that huge windshield would fall out while driving.
  • GSRoadsideAssis's avatar
    GSRoadsideAssis
    Explorer
    Sep 10, 2016
    Thank you for the post rushshopping. We apologize for the lack of service. We have also received you other complaint via email and will be reaching out to you.

    Thank you,

    Zach

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