What exactly does Road Assistance Pay for

GSRoadsideAssistance wrote:
neal10a, thank you for your post.

As indicated in the Good Sam Roadside Assistance Member Benefit Brochure (available at http://www.goodsamroadside.com/images/pdf/GRA31138.pdf):

“The purpose of the Good Sam Roadside Assistance program is to provide roadside assistance, in the event of a disablement of any vehicle in the possession of either you or any allowable family member under this program, which is required to enable that vehicle to either proceed safely under its own power, or to be towed to the nearest professional service center for repair. This benefit is not intended to be used in lieu of routine maintenance or needed repairs on your vehicle.”

Expressed another way, we will tow you to a repair facility, or we will “bring the repair facility to you” in the form of a mobile mechanic. Your Good Sam Roadside Assistance membership covers the mobile mechanic service call, you cover parts and labor. This is similar to you being towed to a repair facility where you would pay a mechanic to repair your RV.

If you have additional questions, please send me a private message and I will contact you.

Thank you for your membership.
Frank
Good Sam Roadside Assistance

That is not true. I lost an axle bearing and I paid for the service call and the repair. It cost me $1100 total. I sent the bill to Good Sam Road side assistance and they rejected the entire bill. They told me that I should see if Good Sam Extended Warranty or any other policy should cover the repair. I sent the bill to Good Sam Extended Warranty and at first said that I did not have pre-approval and rejected my claim. I then informed them the Good Sam Roadside Assistance sent the repair vehicle and they repaired it and I thought that would suffice pre-approval. Good Sam Extended Warranty paid half the bill leaving me with the other half that included the service call.
Evidently Good Sam Road Assistance and Good Sam Extended Warranty are different companies that do not talk to each other. This leads me to believe that self-insurance is a much better way to go. Seems like Good Sam is quick to take my money is slow paying a claim if you can talk them into it.....