What the heck

Thank you for the assitance

Thanks again for the post frank henn. I'm pleased that we were able to resolve your complaint and get your membership straightened out. Please feel free to contact our customer service department at 800-842-5351 if you have any additional questions or concerns in the future. Thank you, Frank

It could just end up in the spam file in eror. We were on the road traveling when subscribed to GS ERS. I asked them what happens if I need road service today? Although it takes them time to get the ERS cards out if you call for service they will have a record and it won't be a problem. I only had to use road service once about 10 years ago and never had to show my card. I only signed form and I.D myself. GS is just very slow with any paper work including e-mails. Give them a phone call. That seems to always work out better for me.

I just tell my wife I'm not getting replies by e-mail. DW can be a real pest when she starts calling on phone. It usually gets faster results. Remember, it's the squeaky wheel that gets the oil. JMHO

Yes nothing there either. And why would they send some thing this important as spam

Did you check your spam folder?

It seems that Roadside assist has been getting alot of complaints on here lately. I think they need to have an employee training session or something regarding customer service.